1.2 – Windows Commands

1.3 – The Windows OS

1.4 – The Windows Control Panel

1.5 – Windows Settings

1.6 – Windows Networking

1.7 – Application Installation and Configuration

1.8 – Operating System Types

1.9 – Installing Operating Systems

1.10 – macOS

1.11 – Linux

Section 2: Security

2.2 – Wireless Security

2.3 – Malware

2.4 – Social Engineering

2.5 – Windows Security

2.6 – Security Best Practices

2.7 – Mobile Device Security

2.8 – Data Destruction

2.9 – SOHO Networks

2.10 – Browser Security

Section 3: Software Troubleshooting

3.2 – Troubleshooting Security

3.3 – Malware Removal

3.4 – Troubleshooting Mobile Devices

3.5 – Troubleshooting Mobile Applications

Section 4: Operational Procedures

4.2 – Change Management

4.3 – Backup and Recovery

4.4 – Safety Procedures

4.5 – Environmental Impacts

4.6 – Privacy and Policies

4.7 – Communication and Professionalism

4.8 – Scripting

4.9 – Remote Access