Question: 101
A technician completes the installation of an OS that appears to be successful. However, when the technician removes the USB drive that was used for the installation and restarts the system, the error “No boot device found” appears. Which of the following should the technician do next to resolve the issue?
A. Reinstall the OS from a new ISO
B. Enable UEFI devices in the BIOS
C. Restart in recovery mode and troubleshoot
D. Install storage drivers for the motherboard
E. Reseat the SATA cable
Question: 102
A user’s application only works with a legacy version of the OS. The OS is reaching its end-of-life date. For security reasons, the company is migrating to the current version of the OS. Which of the following is the most efficient way to complete the migration while maintaining accessibility to the application?
A. Terminal server
B. Bare-metal server
C. Multiboot
D. Virtualization
Question: 103
A Chief Executive Officer wants to meet with remote employees in a way that will allow for communication and training. Which of the following software technologies is the best for this situation?
A. Videoconferencing
B. Screen sharing
C. Remote Desktop
D. Virtual desktop infrastructure
Question: 104
When a corporate laptop is connected to the company network, it can reach external websites. However, it cannot reach any internal websites, displaying the error message “Cannot reach this page.” Which of the following should a technician configure?
A. Subnet mask
B. DNS settings
C. Default gateway
D. DHCP
Question: 105
An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures further reduces the risk of unauthorized data access?
A. Remote backups
B. Location tracking
C. PIN code screen lock
D. Device encryption
Question: 106
Which of the following is a protocol that provides AAA for network services?
A. RADIUS
B. Kerberos
C. TKIP
D. WPA3
Question: 107
A customer’s laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?
A. The technician should provide the customer with the appropriate SLA
B. The technician should inform the customer about replacement options for an increased cost
C. The technician should project confidence and maintain a positive attitude
D. The technician should be dressed in appropriate business casual attire
Question: 108
A technician is 3-D printing high-strength, carbon fiber-based filament parts for a customer order. Which of the following is the most important for the technician to use?
A. Steel-toed boots
B. Air filter mask
C. ESD mat
D. Antistatic bags
Question: 109
A client reports that their browser’s home page changed. Every time they run an internet search, the results are returned from unfamiliar websites. Which of the following actions should a technician take first to resolve the issue? (Select two)
A. Clear the browsing history
B. Run operating system updates
C. Check the system date and time
D. Uninstall malicious extensions
E. Reset browser startup page
F. Restart the user’s machine
Question: 110
A user reports that their corporate mobile phone is lost. Which of the following protects the data locally on the phone from unauthorized access?
A. Password manager
B. Degaussing
C. Remote wipe
D. Antivirus
Question: 111
A technician is troubleshooting a print spooler that fails to start on a Windows 11 desktop computer. The technician determines the root cause is that required dependencies are failing to run. Which of the following tools is the technician using?
A. Process
B. Services
C. Startup
D. Performance
Question: 112
Which of the following filesystems supports read and write operations for Windows, macOS, and Linux?
A. exFAT
B. ReFS
C. NTFS
D. APFS
E. ext4
Question: 113
A technician installs a Bluetooth headset for a user. During testing, the sound still comes from the speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of the following would the technician most likely do to fix this issue?
A. Update the drivers for the wireless headset
B. Replace the battery on the headset and try again later
C. Verify that the sound is not muted in the control panel
D. Change the headset as the default device in sound settings
Question: 114
Which of the following authentication methods is the best way to prevent users from frequently entering their credentials?
A. Access control list
B. Single sign-on
C. Multifactor authentication
D. One-time password
Question: 115
A user wants to use a USB to move a 4.57GB .pst file from one Windows computer to another. Which of the following filesystems should the USB be formatted with?
A. ext4
B. NTFS
C. FAT32
D. APFS
Question: 116
An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide?
A. Knowledge base article
B. Non-disclosure agreement
C. Incident report
D. Standard operating procedure
Question: 117
An administrator received an email stating that the OS they are currently supporting will no longer receive security updates and patches. Which of the following is the most likely reason?
A. Support from the computer’s manufacturer is expiring
B. The OS will be considered end of life
C. The built-in security software is being removed from the next OS version
D. A new version of the OS will be released soon
Question: 118
After using a third-party disk optimization software package, a technician restarts a laptop and receives the message “No operating system found.” The technician verifies that the BIOS properly recognizes the SSD. Which of the following should the technician do next?
A. Update BitLocker settings in the BIOS
B. Replace the CMOS battery
C. Boot from installation media and repair the MBR
D. Isolate the system from the corporate network
Question: 119
What is the next step a technician should take after completing malware cleanup?
A. Perform a secondary antivirus scan
B. Educate the end user
C. Reimage the computer
D. Review system logs
Question: 120
A user wants to dispose of a failed hard drive in a way that ensures the data is unrecoverable. Which of the following is the best at-home method?
A. Standard formatting
B. Low-level formatting
C. Shredding
D. Degaussing
E. Drilling
Question: 121
Various alerts on a user’s Windows 11 laptop are continually interrupting videoconference calls. Which of the following should a support technician recommend to best solve the issue?
A. Use multiple sound output devices for the various source applications
B. Disable all notifications in different applications in the order they appear
C. Configure the Sounds option in Control Panel to be set to No Sounds
D. Set Windows Notifications settings to Do Not Disturb
Question: 122
A Windows 11 Home device is receiving constant pop-ups about an urgent need to update antivirus software in order to remove a detected threat. The user has been clicking the “X” button but the window keeps reappearing. The pop-up includes an “OK” button to install the update. What should the user do next?
A. Click the “OK” button to install the update
B. Reinstall the Windows Operating System
C. Run System File Checker
D. Verify the current status and settings of protection measures
Question: 123
Performance on a user’s smartphone is degrading. Applications take a long time to start, and switching between apps is slow. Which of the following diagnostic steps should a mobile technician take first?
A. Restore the phone to factory settings
B. Restart the phone
C. Check the phone’s battery state
D. Uninstall unneeded applications
Question: 124
A user takes an iOS-based smartphone to a repair shop due to performance issues. The technician observes:
Battery charge: 25%
Battery health: 90%
Hotspot: On
Used space: 63.76GB / 64GB
Which of the following is the most likely cause of the performance issue?
A. The device is running out of free space
B. The battery health is low
C. The phone is not sufficiently charged
D. The hotspot is degrading the performance
E. Too many applications are open
Question: 125
After a user installs a mobile application from an advertisement, the phone’s battery dies a few hours later and becomes hot to touch, even when not in use. Which of the following should a technician do first?
A. Check for unauthorized device administrators
B. Contact the software developer
C. Run a mobile malware scan on the phone
D. Ensure appropriate MDM policies are applied
Question: 126
A user switches from Linux to Windows and tries to migrate data using an external USB drive. Windows prompts that the device must be formatted. It works fine on Linux. What should the user do?
A. Configure Windows firewall to allow data from Linux systems
B. Replace the cable with Windows-supported hardware
C. Apply a firmware update from the PC manufacturer
D. Update the file allocation system to exFAT
Question: 127
Which of the following malware types typically has very high computing resource usage?
A. Rootkit
B. Cryptominer
C. Boot sector virus
D. Trojan
Question: 128
A Microsoft OS laptop user frequently forgets their password. Which alternative login method should a technician enable?
A. Single sign-on
B. Windows Hello
C. BitLocker
D. User Account Control
Question: 129
A user’s computer is running slowly. Task Manager shows:
Disk: 2%
Network: 12%
GPU: 15%
CPU: 70%
Memory: 97%
Which of the following would a technician most likely do to resolve the issue?
A. Clear browser cached data
B. Upgrade the network connection
C. Close unnecessary programs
D. Delete temporary files
Question: 130
Which of the following concepts should a technician consider when discussing confidential work projects with individuals outside the company?
A. EULA
B. EOL
C. SLA
D. NDA
Question: 131
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?
A. Service-level agreements
B. Call categories
C. Standard operating procedures
D. Knowledge base articles
Question: 132
A secretary receives an email from the CEO requesting immediate vendor payment. Later, the CEO says they never sent it. Which social engineering tactic is this?
A. Evil twin
B. Impersonation
C. Whaling
D. Spear phishing
Question: 133
The battery on a user’s smartphone discharges quickly during travel. The phone was replaced two weeks ago. What should the technician do first?
A. Replace the battery with a higher capacity option
B. Provide an external battery
C. Ensure the charging port is working
D. Look for applications that are reporting the highest utilization
Question: 134
A technician reviews an organization’s incident management policy. The organization uses a third-party vendor with multiple tools to protect its assets. What service type is this?
A. PaaS
B. EDR
C. MDR
D. XDR
Question: 135
An employee is trying to connect their company laptop to airport Wi-Fi. A pop-up with the airport logo appeared and was closed quickly. The internet does not work. What should a help desk technician suggest?
A. Look for a wall socket with RJ45 and try to connect
B. Contact the airport IT department
C. Tell the employee that company policy prohibits connection to public Wi-Fi
D. Reconnect to the network and read the pop-up carefully
Question: 136
A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should be used?
A. Group Policy
B. Firewall
C. Microsoft Management Console
D. MSConfig
Question: 137
A user cannot upload files to corporate servers from their mobile device when outside the office, but uploads work fine in-office. What should a technician do to determine the root cause?
A. Check the data usage limit
B. Enable airplane mode
C. Verify the last device reboot
D. Enable Bluetooth connectivity
Question: 138
A user logs in daily and cannot print a report. Help desk fixes it each day, but the issue recurs. What should be done so the issue doesn’t recur? (Select two)
A. Set the print spooler to have no dependencies
B. Set the print spooler recovery to take no action
C. Start the printer extensions and notifications service
D. Start the print spooler service
E. Set the print spooler to Automatic
F. Set the print spooler log-on to the user’s account
Question: 139
A technician is installing a cloud-based productivity suite and gets an error saying the installation is unavailable. What should be tried first?
A. Reinstall the productivity suite
B. Download an open-source alternative
C. Check the license device limit
D. Update the device OS
Question: 140
A network technician notices that most of the company’s network switches are now end-of-life and need to be upgraded. What should the technician do first?
A. Implement the change
B. Approve the change
C. Document the change
D. Schedule the change
Question: 141
After installing new webcam software, a PC experiences BSOD during videoconference calls. What should the technician do next?
A. Update the anti-malware signature and scan the system
B. File a warranty claim with the manufacturer
C. Start in Safe Mode and roll back the device driver
D. Reconnect the webcam to the computer
Question: 142
A technician needs to change hibernation settings on a Windows computer via a batch file. Domain policies are unavailable. Which is the best method?
A. Use Power Options in Control Panel
B. Update the computer’s firmware
C. Run gpupdate from command prompt
D. Use the powercfg command in PowerShell
Question: 143
A user is unable to use the latest version of an app on a legacy tablet. What is the most likely reason?
A. The OS is end-of-life
B. Space is inadequate
C. MDM is blocking updates
D. The tablet is infected with malware
Question: 144
A desktop technician is mapping a remote Windows share \\WinNAS\shared as local drive Z:. Which command should the technician run?
A. nslookup -opt 3: \WinNAS\shared
B. net use 3: \WinNAS\shared
C. chkdsk /R 2: \WinNAS\shared
D. sfc /offwindir 3: \WinNAS\shared
Question: 145
A technician uses AI to draft a document about new software benefits. Upon reading, the technician sees factually incorrect info. What term best describes this?
A. Data privacy
B. Hallucinations
C. Appropriate use
D. Plagiarism
Question: 146
A technician needs to download and install a new web browser on a desktop. Which attribute should be used to verify the installer’s authenticity?
A. Date
B. Hash
C. Size
D. Name
Question: 147
A town clerk wants to work from home and access documents on a town hall server. What should a technician set up?
A. VNC
B. RDP
C. VPN
D. SSH
Question: 148
A technician follows proper malware removal procedures but cannot remove all malware. They decide to reload the OS. What should they select?
A. Version upgrade
B. System restore
C. OS repair
D. Clean install
Question: 149
What is found in an MSDS (Material Safety Data Sheet) for a battery backup?
A. Installation instructions
B. Emergency procedures
C. Configuration steps
D. Voltage
Question: 150
A technician is securing a newly deployed workstation. Only authorized users should access it. Which actions should the technician take? (Select two)
A. Defragment the hard drive
B. Enable SSH
C. Enable screensaver locks
D. Disable iCloud integration
E. Enable the firewall
F. Apply the BIOS password
Question: 151
A user reports that the time on their computer does not match the time on their VoIP phone. What should a technician do?
A. Confirm the user is logging in to the domain.
B. Manually set the time on the phone to match the computer.
C. Download and install the latest BIOS update.
D. Configure access to an available NTP server.
Question: 152
A help desk technician recently installed an SSH client on a workstation in order to access remote servers. What does this enable?
A. To utilize an SSO connection
B. To securely establish a console session
C. To encrypt and decrypt protected messages
D. To facilitate device log reviews
Question: 153
An administrator must rename the administrator account on a Windows desktop. Which tool is best for this?
A. lusrmgr.msc
B. devmgmt.msc
C. gpedit.msc
D. eventvwr.msc
Question: 154
Multiple users clicked a phishing link from a compromised email account. The security team isolates and removes the threat. Then, the management team provides security awareness training to the company. What step is this?
A. Provide user education.
B. Compile lessons learned.
C. Update the antivirus software.
D. Perform additional scans.
Question: 155
An administrator is investigating a zero-day vulnerability. If left unpatched, it could severely impact business. The patch requires downtime. What should the administrator do?
A. Create a standard change request.
B. Implement an emergency change.
C. Immediately freeze all changes.
D. Continue operations until the next change interval.
Question: 156
An organization sees unauthorized apps installed and licensing prompts. What should the security team do?
A. Deploy an internal PKI to filter encrypted web traffic.
B. Remove users from the local admin group.
C. Implement stronger controls to block suspicious websites.
D. Enable stricter UAC settings on Windows.
Question: 157
Why would a network engineering team provide a help desk technician with IP addresses for a wired network segment?
A. Only specific DNS servers are allowed outbound.
B. The network allow list is set to a specific address.
C. DHCP is not enabled for this subnet.
D. NAC servers only allow security updates to be installed.