Question: 101
A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in the future?
A. Require TPM security features.
B. Set a boot password.
C. Disable all media options.
D. Enable secure boot.
Question: 102
A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?
A. Write a knowledge base article in the ticketing software to expedite future Incidents.
B. Submit a bug report to the developer of the application, along with the steps taken to resolve the Issue.
C. Work with the developer to proactively collect the application logs to identify future errors of this type.
D. Send an email communication to the company about the issue and the steps taken to resolve it.
Question: 103
A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text. Which of the following would MOST likely solve these Issues?
A. Restore function to the air conditioner.
B. Clean the heating element.
C. Replace the paper rolls.
D. Install new toner.
Question: 104
A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?
A. Calibrate the image.
B. Replace the bulb.
C. Test the output resolution.
D. Clean the fans.
Question: 105
A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?
A. APIPA
B. DNS
C. DHCP
D. SMB
Question: 106
A technician is installing new power supplies for the application engineering team’s workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?
A. 1000W 24-pin modular power supply
B. 220VAC 9000J surge protector
C. 500W redundant power supply
D. 2000VA uninterruptible power supply
Question: 107
The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?
A. Fuser
B. Waste container
C. Roller
D. Toner
Question: 108
Which of the following allows all VMs in a virtual environment to have RAM allocated for use?
A. Measured service
B. Containerization
C. Synchronization
D. Resource pooling
Question: 109
A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?
A. HDMI
B. Bluetooth
C. USB
D. Lightning
Question: 110
A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called ‘Generic Printer.” Which of the following BEST describes what the technician should do to fix this issue?
A. Connect the printer with a USB cable rather than over the network.
B. Install the appropriate printer drivers for the OS.
C. Install the correct toner in the printer.
D. Set the printer trays to allow duplex printing
Question: 111
Which of the following is a method that can be used to securely connect a remote user’s laptop to a corporate server?
A. WAN
B. VPN
C. SSL
D. DHCP
Question: 112
A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:
No signal input
Which of the following describes the FIRST action that should be taken?
A. Verify that the projector is turned on.
B. Verify that the user is using an approved OS.
C. Replace the projector bulb.
D. Check the video cable and replace it if necessary.
Question: 113
Which of the following is the PRIMARY security concern with virtual machine escape?
A. Cross-site scripting
B. Compromising the hypervisor
C. Overutilization of resources
D. Rogue virtual machines installed on the hypervisor
Question: 114
Which of the following network services allows a networked device to always be assigned the same IP address based on the device’s MAC address?
A. DHCP
B. LDAP
C. UTM
D. DNS
Question: 115
A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company’s goals?
A. SaaS
B. laaS
C. ISP
D. SON
Question: 116
A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?
A. Upgrade the Ethernet cable to the latest specification.
B. Replace the phone.
C. Install a PoE injector.
D. Change ports on the switch.
Question: 117
A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?
A. mSATASSD
B. M.2NVMeSSD
C. 2.5SATASSD
D. 2.5SASHHD
Question: 118
Which of the following commonly uses NFC?
A. Contactless payments
B. loT devices
C. Inventory tracking
D. Tethering
Question: 119
A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?
A. Dual-channel
B. Triple-channel
C. Single-channel
D. Quad-channel
E. Error correction code RAM
Question: 120
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?
A. Disconnect the printer power for troubleshooting.
B. Install a printer roller kit.
C. Replace the overheating fuser.
D. Replace the paper with thicker paper stock.
Question: 121
A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?
A. Power cycle the laptop.
B. Plug in the monitor to the USB port.
C. Adjust the monitor display settings.
D. Power cycle the monitor.
Question: 122
A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user’s machine and finds the files are different. Which of the following should the technician do NEXT?
A. Attempt to reinstall the application.
B. Verify the system functionality.
C. Test the functionality of the antivirus.
D. Complete the final report.
E. Determine the source of the installation file.
Question: 123
A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone’s audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?
A. Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone’s Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone’s screen.
B. Enable NFC and Bluetooth on the Android phone. From the Android phone’s Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone’s screen.
C. Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen.
D. Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen.
Question: 124
Which of the following are default ports for HTTP and HTTPS traffic? (Select TWO).
A. 23
B. 25
C. 80
D. 143
E. 389
F. 443
Question: 125
A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users’ operating systems. Which of the following should the IT department implement?
A. VDI
B. laaS
C. VPN
D. SaaS
Question: 126
A user entered a help desk ticket stating the latest calendar updates have not appeared on the user’s corporate mobile device for several days, even though updates do appear on the user’s laptop. Which of the following actions will MOST likely enable calendar alerts?
A. Checking that the ringer volume on the device is high enough to be audible
B. Ensuring the corporate password is saved correctly in the calendar application
C. Installing a third-party calendar application and synchronizing it with the corporate calendar
D. Remotely wiping the mobile device and reinstalling all applications
Question: 127
A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?
A. 0
B. 1
C. 5
D. 10
Question: 128
A technician is diagnosing a workstation that shuts down unexpectedly during a built-in test. Which of the following is the MOST likely cause for this symptom?
A. Faulty CMOS battery
B. OS update issue
C. Overheating
D. Faulty RAM
Question: 129
The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?
A. Community
B. Hybrid
C. Public
D. Private
Question: 130
A technician is tasked with upgrading a laptop’s RAM. Which of the following steps should the technician lake FIRST?
A. Confirm that both the current and new memory are from the same brand.
B. Run a diagnostic test on the current memory.
C. Verify the memory requirements of the motherboard.
D. Connect an electrostatic discharge strap.
Question: 131
Which of the following cables replaced the Apple 30-pin connector and is also reversible?
A. USB-C
B. Lightning
C. miniUSB
D. DisplayPort
Question: 132
Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?
A. 802.11a
B. 802.11ac
C. 802.11b
D. 802.11g
Question: 133
Which of the following types of devices MOST often uses a Thunderbolt cable?
A. Linux PC
B. Android mobile
C. Apple laptop
D. Chromebook
Question: 134
A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:
Which of the following is the MOST likely cause of this issue?
A. DHCP failure
B. ARP cache
C. DNS resolution
D. Duplicate IP address
Question: 135
An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?
A. Performance monitor
B. Tablet/PC settings
C. System configuration
D. Display settings
Question: 136
A technician is setting up a projector (or a videoconferencing system. When the user all Attempts to connect a laptop to the system, the system displays the following error message. No source found
The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?
A. Check the bulb on the projector and replace it with a new one.
B. Check the display settings on the computer and set them to extend/duplicate.
C. Replace the projector with another known-good one and try again.
D. Replace the video card on the machine that is plugged in to the projector, as it has gone bad.
Question: 137
A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?
A. Enabling and configuring a 5GHz antenna
B. Configuring separate IP ranges
C. Enabling multiple SSIDs
D. Configuring all devices with different channels
Question: 138
Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?
A. Hub
B. Ethernet gateway
C. Wireless access point
D. Router
Question: 139
The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?
A. Grant all registered employees access to each machine.
B. Restrict device access to only the user to whom the laptop is assigned.
C. Limit device access to departments and guest users.
D. Give each team member a USB drive that bypasses the reader to allow guest users to log in.
Question: 140
A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?
A. Domain Name System
B. Gateway
C. Subnet
D. IP address
Question: 141
A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?
A. Use another brand of VGA lo DisplayPort adapter.
B. Research the issue further and formulate a new hypothesis to test.
C. Ask the user additional clarifying questions regarding the issue.
D. Document the action taken and the outcome.
Question: 142
A technician was called in to look at a user’s PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
A. The hard disk drivers have been corrupted
B. The HDD cables need reseating.
C. A RAID disk failed.
D. The HDD has no free space.
Question: 143
A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?
A. Duplex
B. Collate
C. Landscape
D. Transparency
Question: 144
A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Select TWO).
A. Replacing the HDD with an SSD
B. Upgrading the firmware
C. Adding an optical drive
D. Adding more RAM
E. Adding a CMOS battery
F. Upgrading the graphics card
Question: 145
A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?
A. Do not upgrade any workstations within the organization.
B. Upgrade all workstations and provide a virtual environment for the legacy software.
C. Upgrade all workstations except those used by the engineering department.
D. Purchase new workstations for the engineering department.
Question: 146
An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?
A. Coaxial out
B. Plenum
C. Cat 5e
D. Fiber
Question: 147
A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?
A. MaaS
B. PaaS
C. SaaS
D. laaS
Question: 148
A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Select THREE).
A. Using the device as a Wi-Fi hotspot
B. A cracked screen
C. A failing battery
D. Less than 15% free storage space on the phone
E. Privileged control
F. Recurring prompts to install OS updates
G. Granting too many application camera permissions
H. Too many open applications
Question: 149
Which of the following network types would be used in a server room to connect virtual servers to a high-speed storage?
A. WAN
B. PAN
C. MAN
D. SAN
Question: 150
A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?
A. Adjusting the lens
B. Changing the filter
C. Replacing the video
D. Reseating the lamp
Question: 151
A salesperson is using a weather application on a mobile device. The application appears to be draining the device’s battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?
A. Enable the GPS service to ensure accurate location detection.
B. Manually enter office locations in the weather application.
C. Configure less frequent location checks using cellular location services.
D. Use the offices’ Wi-Fi IP addresses as the geolocation mechanism.
Question: 152
Which of the following is used to implement network security polices for an environment?
A. Managed switch
B. Repeater
C. Firewall
D. Gateway
Question: 153
A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which of the following should the technician do to resolve the Issue?
A. Verify the correct type of paper is loaded.
B. Install the latest print driver.
C. Check to see if the default printer has been changed.
D. Ensure the printer is connected to power.
Question: 154
A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users’ computers. Which of the following would the technician consider the MOST appropriate for this situation?
A. Virtual network
B. Application virtualization
C. Cross-platform virtualization
D. Virtual sandbox
E. Virtual desktop
Question: 155
A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?
A. NFC
B. Bluetooth
C. Wi-Fi
D. Lightning adapter
Question: 156
A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:
Which of the following steps in the troubleshooting process does this series of commands represent?
A. Establish a theory.
B. Verify full system functionality.
C. Establish a plan of action.
D. Identify the problem.
Question: 157
A client wants to connect an external keyboard to an Android tablet. Which of the following connection types are appropriate for this task? (Select TWO).
A. DVI
B. Infrared
C. Lightning
D. USB-C
E. PS/2
F. Bluetooth
Question: 158
A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?
A. Impact
B. Inkjet
C. Laser
D. Thermal
Question: 159
A user that works is sales is reporting that the output on each page printed from a laser has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?
A. Change the paper weight setting.
B. Replace the printer’s fuser.
C. Upgrade the printer firmware.
D. Clean the toner drums and rollers
Question: 160
A technician needs to install a printer on the network. Which of the following must the technician configure? (Select THREE).
A. PCL
B. Dots per inch
C. Gateway
D. Subnet mask
E. MAC address
F. MB
G. IP address
H. Drivers
Question: 161
A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user’s router to enable this functionally?
A. DNS server
B. Port forwarding
C. Perimeter network
D. Universal PnP
E. DHCP server
Question: 162
A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user’s needs?
A. Poe switch
B. USB-C hub with power delivery
C. Docking station with DisplayPort
D. KVM switch with audio
Question: 163
A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?
A. Test the RAM in different slots, one at a time.
B. Remove and test the power supply.
C. Replace the motherboard.
D. Change the CMOS battery.
Question: 164
Which of the following is the MAXIMUM power PoE+ provides?
A. 15.4W
B. 30W
C. 60W
D. 95W
Question: 165
A technician is preparing to set up a gaming computer with the following components:
• Discrete, high-end graphics card
• Video capture card
• High-end processor
• Multiple hard drives
• USB 3.0 hub
• Sound card
Which of the following options is the MOST important for the technician to consider before building
the gaming computer?
A. Redundant power supply
B. Modular power supply
C. 20-pin vs. 24-pin power adapter
D. Power supply wattage rating
Question: 166
A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?
A. Visually inspect the motherboard capacitors.
B. Verify all case fans are operational.
C. Check that the BIOS version supports the installed CPU.
D. Compare the software requirements with the installed RAM.
Question: 167
A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?
A. Physical cabling issues
B. Burned-out bulb
C. Display burn-in
D. Incorrect data source
Question: 168
A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?
A. Cat 5
B. Cat 5e
C. Cat 6
D. Cat 6a
Question: 169
Which of the following wireless technologies has the MOST range and wireless throughput?
A. 802.11ac
B. 802.11ax
C. 802. 11b/gin
D. 802.11g
Question: 170
A technician is replacing the RAM on an entry-level server with hot-swappable components. Which of the following should the technician do NEXT?
A. Replace the RAM while the server is at a cool temperature
B. Replace the RAM while the server is running
C. Power down the server completely and then replace the RAM
D. Verify that the OS supports hot swapping the RAM
Question: 171
A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?
A. Use data recovery software to find and recover the hard drive information
B. Access the BIOS and select to rebuild the degraded RAID array
C. Boot into the BIOS and enable the TPM on the new motherboard.
D. Return the replaced motherboard back to the computer
Question: 172
A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?
A. Toner
B. Punchdown
C. Network tap
D. Crimper
Question: 173
Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
A. Load balancer
B. Bridge
C. Proxy server
D. Switch
E. Firewall
Question: 174
Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
A. Unplug one power cable.
B. Verify the RAM temperature.
C. Utilize a grounding strap.
D. Replace the RAM while the server is running.
Question: 175
To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user’s child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?
A. The child accidentally connected to a neighbor’s WLAN
B. The company’s group policy disabled the device
C. The device has a data cap and has reached that limit
D. The device’s plan has been unpaid
Question: 176
A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?
A. DigitaMo-analog converter
B. A/v switcher
C. DisplayPort to HDMI adapter
D. DVI to HDMI cable
Question: 177
A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?
A. Ensure thermal paste is being used on the CPU.
B. Check to make sure that any video cards have auxiliary power cabling connected.
C. Verify the header panel connector is properly connected.
D. Spot-check that the I/O shield for the motherboard is properly installed.
Question: 178
Which of the following cloud models maintains access, even when a local internet outage occurs?
A. Private
B. SaaS
C. Community
D. Public
Question: 179
A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following Should the user confirm are available on the PC before making the purchase? (Select TWO).
A. SATA
B. M.2
C. PCIe
D. SAS
E. SCSI
F. DRAM
Question: 180
A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?
A. Cable tester
B. Crimper
C. Punchdown tool
D. Loopback plug
Question: 181
Which of the following allows a switch to be divided into separate logical networks?
A. VLAN
B. SSL VPN
C. NAT
D. RADIUS
Question: 182
The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?
A. MDM was never properly set up on the device.
B. S/MIME certificates were corrupted and needed to be reloaded.
C. Bluetooth on the device was disabled by mistake.
D. The device never had a proper SIM card installed.
Question: 183
A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked. Which of the following BEST describes why a blot Is on the screen?
A. Digitizer damage
B. Improper charging
C. Ambient light sensor damage
D. Liquid damage
Question: 184
A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer. Which of the following should the technician do to remove the old filament and load the new one?
A. Preheat the nozzle to melting temperature.
B. Cut a sharp angle on the end of the strand.
C. Push the filament along until resistance is felt.
D. Withdraw the filament and remove the spool.
Question: 185
A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following Is the MOST likely cause?
A. A foreign object Is stuck Inside the port
B. The cable connection utilized the wrong orientation.
C. The USB cable is physically damaged.
D. The USB port belongs to a different form factor.
Question: 186
A technician has set up a new conference room with a TV and a video sound bar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the sound bar does not. Which of the following is the MOST likely cause of the issue?
A. The volume on the TV needs to be turned up.
B. The conference call needs to be unmuted for audio.
C. An incorrect HDMI cable is being used.
D. The TV’s HDMI-ARC port is not being used.
Question: 187
A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?
A. Grounded power supply
B. Modular power supply
C. 220V power supply
D. Redundant power supply
Question: 188
A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?
A. TPM
B. HSM
C. UEFI
D. ARM
Question: 189
A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system’s installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST
likely issue with the new build?
A. The user did not plug in the processor’s fan.
B. The user did not apply thermal paste to the CPU.
C. The user did not seat the GPU correctly.
D. The user did not install the power supply.
Question: 190
A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server’s retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?
A. Escalate the ticket to a higher level to resolve the email server issue.
B. Test a theory to determine the cause of the email server issue.
C. Establish a theory of probable cause for the email server issue.
D. Create a plan of action to resolve the email server issue.
Question: 191
A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?
A. Sandbox
B. VDI
C. Private cloud
D. Saas
Question: 192
A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?
A. Wi-Fi analyzer
B. Netstat
C. Net use
D. Traceroute
E. Network tap
Question: 193
A technician responds to a help desk ticket that indicates a user’s workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.
Which of the following steps should the technician complete NEXT?
A. Reinstall the operating system.
B. Configure a new RAID array.
C. Report the status of the drive and close the ticket.
D. Consider another possible cause of the issue.
E. Restore the latest backup of the system.
Question: 194
The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue?
(Select TWO).
A. Identify the location of devices that utilize 2.4GHz.
B. Check to see if the phones are IJTP or STP lines.
C. Test to see if the copper electrical Wires are causing interference.
D. Map all of the wireless signals in the restaurant.
E. Verify T568B is being used in the wiring closet patch panel.
F. Schedule timed router reboots throughout the day.
Question: 195
Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Select TWO)
A. 2.4GHz has less interference. 5GHz transmits in lower speed.
B. 2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.
C. 2.4GHz has a higher data rate. 5GHz has 23 channels.
D. 2.4GHz has Il channels. 5GHz has no data interference.
E. 2.4GHz has a higher coverage area. 5GHz has higher bandwidth.
F. 2.4GHz has a higher bandwidth. 5GHz has lower transmit power.
Question: 196
A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer’s PC, other users on the LAN are not able to access the application. Which of the following would allow other users to access the application?
A. Bridge networking
B. Application virtualization
C. Virtual desktop
D. Site-to-site VPN
Question: 197
Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?
A. miniUSB
B. microUS3
C. USB-A
D. USB-C
Question: 198
An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company’s need?
A. Community
B. Private
C. Public
D. Hybrid
Question: 199
A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?
A. Following corporate procedures
B. Testing before deployment
C. Documenting the findings
D. Establishing a plan of action
Question: 200
A salesperson is using a weather application on a mobile device. The application appears to be draining the device’s battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?
A. Enable the GPS service to ensure accurate location detection.
B. Update the PRL when getting to a new location.
C. Configure less location checks using cellular location services,
D. use the offices’ Wi-Fi IP addresses as the geolocation mechanism.