Question: 401
A user would like a removable storage device that is secure. portable, and does not contain moving parts. Which of the following devices would be the most suitable?
A. HDD
B. NAS
C. SSD
D. SAN
Question: 402
Which of the following is the purpose of an IPv4 gateway?
A. To distribute IP addresses
B. To generate ARP traffic
C. To assign APIPA addresses
D. To route traffic to the next network
Question: 403
A user has been unable to configure a smart device to play audio on a new Bluetooth speaker. A technician confirms that Bluetooth is enabled on both devices. Which of the following should the technician do to ensure the pairing is successful?
A. Enable and configure MFA on the smart device.
B. Synchronize all data to the cloud.
C. Enable location services on the smart device to find the speaker.
D. Enter the appropriate PIN code on the smart device.
Question: 404
Which of the following server types can dynamically assign primary and secondary DNS?
A. DHCP server
B. Global catalog server
C. Web server
D. Name server
Question: 405
A user has been having issues charging a laptop after turning it on and has noticed the laptop screen is dim. Which of the following components most likely needs to be replaced?
A. LCD
B. Video card
C. Digitizer
D. inverter
Question: 406
An administrator is replacing 15.000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?
A. IDE
B. SAS
C. eSATA
D. SATA
Question: 407
Several users report that a projector routinely turns off in the middle of meetings and does not tum back on immediately. Users have to wait several minutes before the projector will turn back on. When the projector is on, the picture is clear and bright. Which of the following is the most likely reason the projector is turning off?
A. The video cable connecting the video source to the projector is failing.
B. The bulb in the projector is failing.
C. The projector is overheating and needs to be cleaned.
D. The outlet that the projector is plugged into is faulty.
Question: 408
A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router’s WAN port. Which of the following addresses did the technician most likely configure on the router?
A. 10.1.50.30
B. 19.45.7.28
C. 169.254.168.10
D. 172.22.40.6
Question: 409
A help desk technician receives a ticket regarding a non-functioning printer The ticket states the printer is no longer producing legible prints. and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?
A. Driver
B. Fuser
C. Access control list
D. Malware
Question: 410
Which of the following network devices should a technician install in order to isolate voice traffic on the network?
A. Network tap
B. Managed switch
C. Hub
D. DSL filter
Question: 411
A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize?
A. USB-C
B. Serial
C. Lightning
D. NFC
Question: 412
The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?
A. Transmit power settings
B. Security settings
C. Firmware version
D. Location
Question: 413
A user frequently edits large files and saves them locally on a laptop. The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade. Which of the following is the best way to meet the user’s requirements?
A. Upgrade the memory
B. Upgrade to a larger GPU.
C. Upgrade to an SSD.
D. Upgrade to a faster CPU.
Question: 414
Which of the following is the best example of when to use virtualization?
A. To manage shared folders by user accounts
B. To deploy software updates to user machines
C. To enhance security by centralizing all user desktops
D. To prevent users from circumventing password policies
Question: 415
A technician is installing the RAM for a graphs workstation. Which of the following is special purpose memory used by graphic controllers?
A. SRAM
B. MicroDlMM
C. VRAM
D. Unbuffered DIMM
Question: 416
Which of the following services allows a remote user to access network resources?
A. WLAN
B. SAN
C. DHCP
D. VPN
Question: 417
Which of the following wireless standards can operate in the 6GHz frequency range?
A. 802.11ac
B. 802.11ax
C. 802.11g
D. 802.11n
Question: 418
After a required operating system upgrade on a mobile device, a user’s external monitor no longer works. Which of the following should a technician do to fix this issue?
A. Install the latest graphics drivers.
B. Replace the monitor
C. Restore the operating system to the previous version.
D. Reseat the external video adapter.
Question: 419
A technician replaces a laptop hard drive with an M.2 SSD. When the technician reboots the laptop, the laptop does not detect the SSD. Which of the following should the technician configure for the system?
A. HSM
B. Boot options
C. UEFI settings
D. TPM
Question: 420
The output from print jobs a user submitted to a laser printer is missing the color yellow. The user has already attempted a cleaning cycle. Which of the following parts most likely needs to be replaced?
A. Fuser
B. Ink cartridge
C. Imaging drum
D. Toner tank
E. Resin
Question: 421
Which of the following services checks whether the sender’s IP address is associated with the sender’s domain name when receiving email?
A. DKIM
B. MX
C. SPF
D. DMARC
Question: 422
A technician is preparing to set up a gaming computer with the following components:
• Discrete, high-end graphics card
• Video capture card
• High-end processor
• Multiple hard drives
• USB 3.0 hub
• Sound card
Which of the following options is the most important for the technician to consider before building the gaming computer?
A. Redundant power supply
B. Modular power supply
C. 20-pin vs. 24-pin power adapter
D. Power supply wattage rating
Question: 423
A network technician needs to provide better wireless connectivity throughout a SOHO location. Which of the following should the technician deploy to best improve connectivity?
A. Access point
B. Managed switch
C. POE hub
D. Wi-Fi router
Question: 424
Which of the following is used to define a range of IP addresses available to assign using DHCP?
A. Scope
B. Address
C. Lease
D. Reservation
Question: 425
A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?
A. Check the paper path for a blocked sensor.
B. Verify the pickup roller is functioning.
C. Change the duplex settings.
D. Run internal printer diagnostics.
Question: 426
A technician is configuring the BIOS of a new workstation. The machine will be used for data analytics, and the technician would like to maximize the performance of the CPU. Which of the following BIOS settings should the technician verify?
A. Virtualization technology
B. GPU settings
C. BIOS update
D. Hyperthreading
Question: 427
A customer’s laptop is making clicking sounds in the area where non-volatile storage is installed. A technician examines the laptop and confirms the issue. Which of the following is the most appropriate replacement part?
A. 7,200rpm HDD
B. NVMe SSD
C. M.2 SATA SSD
D. SCSI 15,000rpm HDD
Question: 428
Which of the following server roles does RADIUS perform?
A. DNS
B. AAA
C. Mail server
D. Syslog
Question: 429
A technician is installing a WAP in the company break room. The new access point should have a rating of higher than 50Mbps and minimal range to avoid interference with other access points. Which of the following 802.11 standards should the technician select?
A. Ac
B. B
C. G
D. n
Question: 430
A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do first?
A. Try to extract data.
B. Reseat the RAM modules.
C. Inspect the fan.
D. Check the CD tray.
Question: 431
Which of the following wireless technologies would a company most likely implement for inventory management?
A. NFC
B. 5G
C. Bluetooth
D. RFID
Question: 432
A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users’ computers. Which of the following would the technician consider the most appropriate for this situation?
A. Virtual network
B. Application virtualization
C. Cross-platform virtualization
D. Virtual sandbox
E. Virtual desktop
Question: 433
A user is experiencing an issue when trying to use a wireless headset with a mobile phone. The device was previously paired with the phone but is unable to connect when switched on. Which of the following should the user enable on the phone to remediate the issue?
A. Bluetooth
B. Near-field communication
C. Tether
D. Wi-Fi
Question: 434
A technician needs to test a new USB headset for videoconference calls. Audio playback is working as expected, but sound from the microphone is not being recorded. The Device Manager and Sound settings show the microphone is installed. Which of the following should the technician do next?
A. Examine the application and device mute controls.
B. Connect the headset to a different USB port.
C. Check the device’s driver release date.
D. Increase the speaker volume setting.
Question: 435
A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?
A. Incorrect data source
B. Incorrect resolution settings
C. Physical cabling issues
D. Incorrect refresh rate
E. Display burn-in
Question: 436
A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?
A. Worn rollers
B. Page orientation
C. Tray settings
D. Multipage misfeed
Question: 437
An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?
A. Document the results.
B. Analyze the error logs.
C. Check the physical connections.
D. Upgrade the server firmware.
Question: 438
A user is printing a part with a thermoplastic polyurethane (TPU) filament on a 3-D printer. The first layer on every print job is not adhering properly.
Which of the following should the user do to improve adherence on the first layer?
A. Lower the print bed temperature.
B. Adjust the RPM of the cooling fan.
C. Increase the print speed.
D. Raise the filament flow amount.
Question: 439
A technician is troubleshooting a burning smell on a desktop computer. The technician determines that the odor is coming from inside the device. Which of the following should the technician do first?
A. Unplug the computer.
B. Locate a fire extinguisher.
C. Call the fire department.
D. Remove the desktop cover.
Question: 440
An online retailer is working to support increased sales and boost server capacity by installing additional servers. Which of the following should be used to ensure each new server will be properly utilized?
A. Virtualization
B. DNS
C. Clustering
D. Load balancer
Question: 441
A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state. Which of the following is the best way to accomplish this task?
A. Honeypot
B. Hybrid cloud
C. Sandbox
D. Production network
Question: 442
A user tripped on an Ethernet cable and disconnected it from the wall jack. A technician visually inspects the cable and notices that the plastic prong on the connector of the cable is completely missing. Which of the following tools should the technician use to resolve this issue? (Select two).
A. Cable stripper
B. Network crimper
C. Toner probe
D. Punchdown tool
E. Multimeter
F. Loopback plug
Question: 443
A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department’s security requirements?
A. SMB settings
B. User authentication
C. Audit logging
D. Wired connection
Question: 444
A technician is asked to purchase and install a line-of-sight wireless system that provides a stable network connection between two buildings. Which of the following needs to be considered prior to purchasing the system?
A. IP address range
B. SSID broadcast
C. Firewall rules
D. Regulatory power limits
Question: 445
A laptop is experiencing slow performance writing data. Which of the following is the best component for a technician to upgrade to fix the issue?
A. RAM
B. HDD
C. TPM
D. CPU
Question: 446
A technician is troubleshooting a PC that makes grinding noises and eventually shuts down. The technician determines the PC is overheating. Which of the following is most likely failing?
A. RAM
B. Motherboard
C. SSD
D. CPU fan
Question: 447
Which of the following best describes the type of cloud a healthcare company should use for a patient record portal?
A. Community
B. Hybrid
C. public
D. Private
Question: 448
A technician is selecting RAM for a new high-end workstation. The motherboard has eight slots that support DDR5 memory. Which of the following should the technician do to optimize performance?
A. Use the minimum number of modules.
B. Increase the virtual RAM.
C. Increase memory timings.
D. Utilize all channels.
Question: 449
A technician is upgrading a desktop’s storage with the fastest option available. The desktop’s motherboard is equipped with SATA Ill, NVMe, and IDE. Which of the following should the technician choose for the best performance?
A. PCIe SSD connected via NVMe interface
B. 3.5in (8.9cm) 10,000rpm HDD connected via IDE interface
C. M.2 SSD connected via SATA interface
D. 2.5in (6.35cm) SSD connected via SATA interface
Question: 450
Which of the following technologies can be used to harden guest virtual machines?
A. Containerization
B. Network isolation
C. Resource reservation
D. vTPM
Question: 451
Which of the following best describes the primary function of a spam gateway?
A. Serves as a repository for email routing logs
B. Blocks unrequested ICMP packets from external networks
C. Categorizes incoming network messages
D. Mitigates DDoS attacks
Question: 452
A technician is replacing the motherboard of a workstation for a user who runs multiple large applications at the same time. Which of the following motherboard specifications would provide the most significant improvement in performance?
A. Number of DIMM slots
B. Number of HDMI ports
C. Number of PCI slots
D. Number of USB ports
Question: 453
A user needs to upgrade a PC in order to run the latest 3-D design software. Which of the following components should the user upgrade to best meet this requirement?
A. Motherboard
B. CPU
C. Power supply
D. Graphics card
E. Memory
Question: 454
Which of the following is considered a connectionless protocol?
A. SSH
B. TCP
C. HTTPS
D. UDP
Question: 455
A printer’s output is producing solid black sheets without distinct lettering. A technician adjusted multiple settings, but the issue persists. Which of the following parts is most likely causing this issue?
A. Imaging drum
B. Heating element
C. Fuser assembly
D. Feed assembly
Question: 456
A technician needs to determine where a printer is connected on a patch panel. Which of the following is the best tool for the technician to use to locate the port?
A. Toner probe
B. Loopback plug
C. Cable tester
D. Wi-Fi analyzer
Question: 457
A help desk technician thinks a desktop PC has failed due to a defective power supply Which of the following steps should the technician take next?
A. Inquire about environmental or infrastructure changes.
B. Conduct external or internal research based on symptoms.
C. Establish a plan of action to resolve the problem and implement the solution.
D. Document the findings, actions, and outcomes.
Question: 458
A customer reports a network connectivity issue. A technician discovers that LAN ports have been damaged during remodeling. Which of the following tools should the technician use to fix the issue?
A. Cable stripper
B. Punchdown tool
C. Crimper
D. Network tap
Question: 459
A user with a self-configured, static IP address cannot connect to the internet. The technician runs an ipconfig command and receives the following output:
Which of the following should the technician edit?
A. IPv4 address
B. Subnet mask
C. DHCP server
D. Default gateway
Question: 460
A user’s laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?
A. Perform a RAM upgrade.
B. Replace the laptop’s hard drive.
C. Bench test the laptop.
D. Run a firmware update.
Question: 461
A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?
A. Contact the user’s home ISP
B. Give the user a dock to use at home.
C. Disable network security settings.
D. Enable the wireless adapter.
Question: 462
Which of the following twisted pair cables supports 10GBASE-T data transmission speed?
A. Cat 3
B. Cat 5
C. Cat 5e
D. Cat 6a
Question: 463
A user reports that a printer pulls multiple sheets of paper from the paper tray instead of a single sheet. Which of the following should a technician investigate to resolve this issue? (Select two).
A. Toner cartridge
B. Tractor feed
C. Pickup roller
D. Separation pad
E. Duplexer
F. Fuser
Question: 464
A user with an older laptop is unable to connect to the office network after new access points were installed. The user confirms that from home the laptop can connect wirelessly to the network. Which of the following should the user to do to quickly resolve the issue?
A. Connect a new USB adapter.
B. Install a new SSD
C. Connect a new biometric device.
D. Install a new Bluetooth card.
Question: 465
A technician needs to upgrade the power supply of a workstation that contains a high-end graphics card, 16 hyperthreaded cores, and multiple hard drives. Which of the following should the technician use to determine the appropriate power supply for the workstation?
A. The manufacturer’s specifications for the components
B. The wattage of the current power supply
C. The wattage of the motherboard
D. The capacity of the hard drives
E. The number of hyperthreaded cores
Question: 466
A technician is configuring the settings on a multifunction printer so the device can be shared across the LAN_ Which of the following should the technician do to enable the printer to be shared across the network?
A. Install the correct print driver
B. Configure the IP settings.
C. Enable the web services.
D. Enable the network scanning feature.
Question: 467
A customer’s phone no longer charges fully The phone only charges to 67% and then stops. Which of the following should be replaced to resolve this issue?
A. The phone
B. The charger
C. The battery
D. The SD card
Question: 468
A customer wants to archive a large number of photos and does not plan to retrieve them often. The customer wants a storage option that is the least expensive per gigabyte. Which of the following should the technician suggest?
A. NVMe SSD
B. SCSI RAID
C. 15,000rpm SAS
D. 5,400rpm HDD
Question: 469
A technician needs to fix a computer that received a non-specific error after a scheduled computer restart. Which of the following is the best way to start troubleshooting?
A. Update all of the firmware.
B. Roll back all of the recent updates.
C. Review the system event log.
D. Search for the error on the internet.
Question: 470
A user needs to connect a laptop to the internet while traveling on a train. Which of the following features should be enabled on the user’s phone?
A. Bluetooth
B. Near-field communication
C. Hotspot
D. Roaming
Question: 471
A technician is troubleshooting a PC that has been experiencing random system crashes. The technician has already checked the hard drive and the RAM, and both were in good working order. Which of the following steps should the technician take next to troubleshoot the system crashes?
A. Test the fan speed.
B. Disable the USB ports
C. Replace the PSU
D. Decrease the RAM timings.
Question: 472
Which of the following cables should be used when connecting a cable modem to a SOHO router?
A. FireWire
B. Fiber
C. Ethernet
D. Coaxial
Question: 473
A restaurant calls the support line about its 3in (2.5cm) point-of-sale printer that is only printing fully black receipts. Which of the following should the technician check in order to resolve the issue?
(Select two).
A. Power supply
B. Humidity
C. Rollers
D. Fuser
E. Heating element
F. Room temperature
Question: 474
Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?
A. Orientation
B. Duplex
C. Quality
D. Print tray
Question: 475
A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?
A. Tethering
B. Pairing
C. Bluetooth
D. Hotspot
Question: 476
An administrator notices that on an intermittent basis the virtual machines are running slowly. The virtual machines are correctly sized, and the hardware has enough free resources to cope with demand Which of the following is most likely the cause?
A. The physical servers are not able to draw enough power
B. The physical servers do not have enough network bandwidth.
C. The physical servers are throttling due to overheating
D. The physical servers are contending for resources
Question: 477
Which of the following explains how using a cloud infrastructure can provide rapid elasticity?
A. Shared resources can reduce overhead.
B. Customers can limit the use of a resource
C. High availability of services can be provided
D. Systems can be provisioned according to demand.
Question: 478
A technician is creating a new RAID array for a customer After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?
A. Uptime is the customer’s biggest concern
B. Speed is the most important consideration.
C. Redundancy and speed are equally important
D. Available storage space needs to be maximized
Question: 479
A technician needs to configure a firewall to enable network printing. Which of the following network pons sh0Cd be opened? (Select two(
A. 21 (FTP)
B. 22 (Telnet)
C. 25 (SMTp)
D. 515 (LDP)
E. 631 (IPP)
F. LPTI
Question: 480
A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message: No source found. The user tries multiple cables and inputs on the projector Which of the following should the user try next?
A. Check the bulb the projector and replace it with a new one.
B. Check the display settings on the computer and set them to extend/duplicate.
C. Replace the projector another known-good one and try again.
D. Replace the video card on the machine that is plugged in to tie projector. as it has gone bad.
Question: 481
After a company upgraded its network infrastructure, a user’s desktop has been experiencing slow network speeds. Which of the following should a technician do first to improve desktops connectivity performance?
A. Update the NIC drivers
B. update the BIOS firmware.
C. Replace the motherboard
D. Replace the patch cable
Question: 482
A user added a heater underneath a desk, row an external monitor not working. A technician wanted the monitor gets power. Which of the following should the technician do next?
A. Have the user unplug me heater
B. Replace the monitor.
C. Open the display settings on me computer
D. Ensure a VGA cable is connected property
Question: 483
Which of the following is a characteristic of cloud computing that prioritizes reliability?
A. Shared resources
B. High availability
C. Rapid elasticity
D. Hybrid
Question: 484
Which of the following internet connection types would be the most readily available for users located on unimproved land that lacks infrastructure?
A. Fiber
B. Cable
C. DSL
D. Satellite
Question: 485
A company is designing a data center environment where a critical requirement is highly available computing. Which of the following types of memory should an administrator choose to install in the servers?
A. DDR5
B. ECC
C. DDR4
D. Dual-channel
Question: 486
A customer reports that a printer is only printing misaligned images. Which of the following should the technician do to correct the issue?
A. Clean the print heads.
B. Perform a calibration.
C. Replace the ink cartridge.
D. Scan the document.
Question: 487
Which of the following network devices converts fiber network signals from light into electric signals that can be used by a Wi-Fi router?
A. Hub
B. PoE
C. ONT
D. NIC
Question: 488
A user with a custom hosts file is having difficulty connecting to a locally hosted site on a small office network. The technician cannot ping the server hostname from the user’s computer. Which of the following should the technician ensure on the server?
A. The server is configured with a static IP address.
B. The server does not have an APIPA.
C. The appropriate services are enabled on the server.
D. The server’s secondary NIC is functioning.
Question: 489
Which of the following is the primary function of a DNS service?
A. To dynamically assign network addresses to hosts
B. To translate domain names to IP addresses
C. To authenticate users to remote servers
D. To serve files over the network
Question: 490
Which of the following allows several websites from different companies to be housed on the same virtual server?
A. Rapid elasticity
B. High availability
C. Shared resources
D. Metered utilization
Question: 491
A company wants to save money by leveraging the cloud while still being able to customize the infrastructure. Which of the following cloud models would best address the company’s needs?
A. Private
B. Public
C. Hybrid
D. Community
Question: 492
Which of the following network types is used for pairing a Bluetooth device to a smartphone?
A. PAN
B. WAN
C. LAN
D. MAN
Question: 493
A laser printer, which is located in a large office, has a leaky toner cartridge. Some toner spilled into the printer when the cartridge was removed. Which of the following is the best way to clean up the toner?
A. Magnetic duster
B. ESD-safe vacuum
C. Compressed air
D. Damp cloth
Question: 494
Which of the following protocols is the most appropriate to use for inventory tracking in a small warehouse?
A. Near-field communication
B. Radio-frequency identification
C. Bluetooth
D. 802.11
Question: 495
A remote user is unable to access files at home but can open the files at the office. Which of the following should a technician check so the user can access the files both places?
A. Network drive remote access
B. Local user account
C. Remote fileshare permissions
D. Offline file settings
Question: 496
A technician is building a budget PC with a dual-core CPU, onboard sound and graphics, and a single SSD. Which of the following power supply wattage levels is the most appropriate?
A. 400W
B. 850W
C. 1,000W
D. 2,000W
Question: 497
A technician attempts to join a Windows client to a domain but receives the following error:
An attempt to resolve the hostname has failed.
The technician generates the display shown below utilizing ipconfig /all.
Which of the following is the most likely reason for the error?
A. DNS
B. Physical address
C. Subnet mask
D. IPv4 address
E. Default gateway
Question: 498
A user is requesting a headset that can be physically connected to a laptop for online conference calls. Which of the following connections should the headset use?
A. Bluetooth
B. DVI
C. Thunderbolt
D. USB
Question: 499
A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting?
(Select two).
A. Checked S.M.A.R.T. information
B. Made sure the replacement drive was compatible
C. Ran CHKDSK
D. Reseated the HDD connector
E. Increased the page file size
F. Updated the firmware
Question: 500
An administrator needs to configure RAID for a video-rendering workstation at minimal cost. The solution should have high read/write performance and maximum drive storage utilization. Redundancy is not a concern. Which of the following RAID configurations should the administrator use?
A. 0
B. 1
C. 5
D. 10