Question: 201
A user’s laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible I TB HDD. A technician assesses the user’s hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?
A. 1TB NVMe SSD
B. 1TB flash drive
C. 1TB SATA SSD
D. 1TB SAS
Question: 202
A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user’s network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?
A. Document the findings, actions, and solution in the company knowledge base
B. Advise the user to try the solution before contacting the help desk if the Issue happens again
C. Establish a theory of probable cause
D. Escalate the Issue to the tier two support team for resolution.
Question: 203
A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?
A. Run a burn-in application
B. Create a VM.
C. Install hardware-tuning software.
D. Set up virtual memory.
Question: 204
A user’s track pad has stopped working. Which of the following should the user do to resolve the track pad’s functionality?
A. Reinstall the mouse drivers
B. Use the Function key.
C. Calibrate the digitizer
D. Configure the mouse settings.
Question: 205
A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?
A. Defective inverter
B. Incomplete video driver
C. Incorrect input source
D. Burned-out bulb
Question: 206
The motherboard on a user’s company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user’s fingerprint Which of the following should a technician perform FIRST to fix the issue?
A. Restore the system to a previous recovery point
B. Reinstall the fingerprint software
C. Access the BIOS and clear the TPM
D. Update the drivers and the fingerprint software
E. Flash the newest BIOS firmware that is available
Question: 207
An organization keeps receiving spam that appears to come from its own domain No accounts have been compromised. Which of the following will BEST mitigate this issue?
A. DNS
B. S/MIME
C. SPF
D. SSID
Question: 208
A technician is on site troubleshooting a customer’s laptop. The technician needs to download a software update but the company’s proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?
A. Connect to a hotspot
B. Request a traffic exemption.
C. Change the DNS address to 1.1.1.1
D. Update the Group Policy settings
Question: 209
New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?
A. Configure appropriate settings within the BIOS
B. Replace the RAM
C. Modify the boot. ini file.
D. Install the required drivers through the Control Panel
Question: 210
A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?
A. Alt
B. Fn
C. Tab
D. Ctrl
Question: 211
A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?
A. SODIMM
B. VRAM
C. DDR4
D. ECC
Question: 212
A user’s touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?
A. The screen rotation is locked
B. The screen protector on the tablet is damaged
C. The touch-screen digitizer is malfunctioning
D. The inverter is misconfigured
Question: 213
A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?
A. Empty imager drum
B. Overheated system fuser
C. Scratched scanner glass
D. Third-party toner
Question: 214
A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?
A. SATA SSD
B. SATA HDD
C. M2PCIe NVMe SSD
D. PCIe SATA HDD
Question: 215
Which of the following components houses the MX record?
A. DNS
B. VLAN
C. DHCP
D. SMTP
Question: 216
An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?
A. RJ45
B. Straight tip
C. DB9
D. Molex
Question: 217
Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?
A. SCADA
B. Sandbox
C. Honeypot
D. Hybrid cloud
Question: 218
A help desk technician plugged in a user’s new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?
A. The WLAN is disabling the NIC card.
B. The network cable is not attached.
C. The PC is unable to contact a DHCP server
D. The DHCP server is using addresses in the range of 169.254.254.1.
Question: 219
A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?
A. Ensure the input connections to the screen are secure.
B. Swap cables with a screen that works.
C. Check to see if the device outputting the data is turned on.
D. Determine if the screen is compatible with the output device.
Question: 220
To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?
A. Access point
B. Patch panel
C. Hub
D. Firewall
E. Wall jack
Question: 221
A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?
A. Install a splitter cable
B. Install a discrete graphics card.
C. use an HDMI switch.
D. Implement a docking station.
Question: 222
HOTSPOT
A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.
Question: 223
HOTSPOT
A customer has contacted you about building two new desktops.
The first desktop will be a gaming workstation. The customer requirements include:
Playing the newest games at a high frame rate, Fast game load times, Enough storage to have several games installed at once, High-end audio, No concern about cost and Running the current Windows OS
The second workstation will be a family workstation. The requirements include:
Capability for word processing, videoconferencing, and basic web surfing
Minimal cost, as long as it meets the requirements Running the current Windows OS
Question: 224
A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?
A. System board
B. Paper tray
C. Memory
D. Fuser
Question: 225
Which of the following video cables can carry an audio signal?
A. HDMI
B. S-Video
C. VGA
D. DVI
Question: 226
A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?
A. Wi-Fi
B. Hotspot
C. Bluetooth
D. Location
Question: 227
A user’s desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?
A. CPU fan
B. Memory
C. Power supply
D. Hard drive
Question: 228
A user receives the following error when trying to reboot a computer:
Which of the following is the MOST likely cause of this error message?
A. Corrupted bootloader
B. Faulty RAID controller
C. Failed hard drive
D. Incorrect storage device driver
Question: 229
A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?
A. 0
B. 1
C. 5
D. 10
Question: 230
Which of the following is an unsecure remote access protocol?
A. SSH
B. HTTPS
C. SFTP
D. Telnet
Question: 231
A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?
A. ATX
B. NIC
C. TPM
D. ARM
Question: 232
Which of the following describes the BEST use case for a client-side hypervisor?
A. By For a software developer who is required to test an application in many environments
B. When the data center environment is out of resources for a new server
C. As a cost-saving measure to allow multiple users on one computer
D. To provide a backup to cloud-based solutions during internet failures
Question: 233
Which of the following handles touch-screen operation on a mobile device?
A. Stylus
B. Liquid crystal display
C. Processor
D. Digitizer
Question: 234
Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?
A. The wrong network printer queue is being used.
B. The network printer is on the wrong VLAN.
C. A The default paper type has been changed.
D. The print server has outdated print drivers.
Question: 235
An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?
A. Cost savings
B. Highly available
C. Dedicated hardware
D. Increased security
Question: 236
A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools would BEST accomplish this task?
A. Toner probe
B. Wi-Fi analyzer
C. Network tap
D. Loopbackplug
Question: 237
A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?
A. Verify S.M.A.R.T. operation on the RAID card.
B. Replace the failed drive while users are connected
C. Physically clean the HDDs and connectors.
D. Shut down the server and check the RAID controller’s status.
Question: 238
A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?
A. Water damage
B. Incorrect OS version
C. Faulty battery
D. Damaged charging port
Question: 239
A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider?
A. NFC protocol data rate
B. RFID frequency range
C. Bluetooth version compatibility
D. Allowable limits for transmit power
Question: 240
A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types should a technician configure to accommodate this request?
A. 0
B. 1
C. 5
D. 10
Question: 241
A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed?
A. PSU
B. CPU
C. RAM
D. GPU
Question: 242
Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?
A. NAT mode
B. Bridge mode
C. Direct mode
D. Host-only mode
Question: 243
A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?
A. Calibrate the touch screen.
B. Reset the mobile device.
C. Replace the LED screen.
D. Update the mobile device.
Question: 244
A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?
A. GPU
B. HDD
C. RAM
D. CPU
Question: 245
A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?
A. Network
B. Storage
C. Desktop
D. Sandbox
Question: 246
A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?
A. Download the drivers from the vendor’s website.
B. Allow the OS to install the drivers automatically.
C. Utilize a third-party. non-OEM driver.
D. Run the auto install CD.
Question: 247
A user uploads a file to a storage location that is accessible via a web browser and a client application. The user’s coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party’s service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?
A. Hybrid cloud
B. Infrastructure as a service
C. Public cloud
D. Private cloud
Question: 248
A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wiring closet is labeled. Which of the following tools should the technician use to complete the task?
A. Cable tester
B. Loopback plug
C. Toner probe
D. Punch down tool
Question: 249
A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?
A. Replace the video input cable.
B. Change the bulb.
C. Clean the air filter.
D. Swap the power cord.
Question: 250
A technician is working to connect an RS-232 serial signature pad to a customer’s ultralightweight laptop. Which of the following should the technician use to install the device?
A. Port replicator
B. Wi-Fi Direct
C. Hotspot
D. USB-C cable
Question: 251
Using the output below:
Which of the following is the default gateway?
A. 172.25.1.252
B. 172.25.1.39
C. 172.25.1.4
D. 255.255.255.0
Question: 252
Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?
A. Hybrid cloud
B. Public cloud
C. laaS
D. SaaS
E. PaaS
Question: 253
A user is unable to perform contactless payments with a phone. Which of the following functions is MOST likely causing the issue?
A. NFC
B. Hotspot
C. Bluetooth
D. USB
Question: 254
A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the tray is wrinkled. Which of the following MOST likely caused the paper jams?
A. High latency
B. Page orientation
C. Driver mismatch
D. Multipage misfeed
Question: 255
Which of the following frequency bands do 802.11b and 802.11g operate in?
A. 1GHz
B. 2.4GHz
C. 5GHz
D. 6GHz
Question: 256
An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?
A. Hybrid HHD/SSD
B. 5,400rpm HDD
C. 7,200rpm HDD
D. NVMe SDD
Question: 257
A new HD webcam’s image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?
A. The USB 2.0 port has insufficient bandwidth.
B. The Thunderbolt connector is not compatible.
C. The VGA cable does not support a digital signal.
D. The connection should — instead of STP.
Question: 258
A technician is replacing all RJ45 cables in a customer environment. Which of the following are the BEST tools to execute the task? (Select TWO).
A. Optical fiber tester
B. Scissors
C. Cable tester
D. Crimper
E. Coaxial cable
F. Screwdriver
Question: 259
The GPS on a user’s phone has been unreliable. Which of the following will MOST likely resolve the issue?
A. Enabling high-accuracy mode
B. Replacing the battery
C. Disabling Wi-Fi connections
D. Utilizing a third-party map application
Question: 260
A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?
A. SMB
B. PCL
C. ADF
D. SSH
Question: 261
A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is isolated from other businesses. Which of the following cloud models would BEST address the bank’s need?
A. Public
B. Hybrid
C. Private
D. Community
Question: 262
A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?
A. Determine a plan of action to resolve the problem.
B. Run antivirus software to remove the virus from the computer.
C. Ask the user about the symptoms the computer is experiencing.
D. Make a backup of the user’s data on an external drive.
Question: 263
Which of the following cables should be used to terminate ST connectors on each end?
A. Optical fiber
B. Coaxial
C. Shielded twisted pair
D. HDMI
Question: 264
A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user’s request?
A. Scan to email
B. Server message block
C. Secured prints
D. Web services
E. Printer share
Question: 265
A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?
A. Replacing the speakers
B. Increasing the volume
C. Enabling the audio device
D. Updating the driver
Question: 266
While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?
A. High latency
B. External interference
C. No connectivity
D. Port flapping
Question: 267
A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?
A. SCSI
B. NAC
C. SAN
D. WISP
Question: 268
A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?
A. Assess the network cables for damage.
B. Disable Bluetooth connections.
C. Update the firmware.
D. Check if the password and SSID are correct
Question: 269
A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST likely fix the issue?
A. Change the partition to MBR
B. Load the HDD drivers using a flash drive.
C. Upgrade the RAM modules.
D. Replace the hard drive.
Question: 270
A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?
A. CDMA
B. PRL
C. MDM
D. GPS
Question: 271
Which of the following components houses the MX record?
A. DNSO
B. VLAN
C. DHCP
D. SMTP
Question: 272
DRAG DROP
A natural disaster occurred, and the storage system for the development team is unrecoverable. The technician is preparing replacement storage arrays that include a hypervisor with the capacity to support several virtual machines. Two separate bays are available, and both should be utilized. Requirements for the primary array include the following:
• No need to be scalable
• Very fast on reads
• Fault tolerance of one drive
• Ability to function with only one drive
• Easily recoverable data
• High redundancy
• Minimum number of drives
Requirements for the secondary array include the following:
• Fault tolerance of one drive
• Total space of 600G3
• Best write performance
• Minimum number of drives
Instructions:
Drag and Drop the appropriate Hard Drives. Then Open each array to complete the configuration.
Question: 273
A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company’s wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop’s wireless NIC is functional?
A. Hotspot
B. Near-field communication
C. Ethernet tap
D. Spectrum analyzer
Question: 274
A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?
A. Triple-channel with DDR5 ECC RAM
B. Quad-channel with DDR4 RAM
C. Quad-channel with DDR5 SODIMM
D. Dual-channel with DDR4 RAM
Question: 275
A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?
A. Upgrade the thermal paste.
B. Use a copper heat sink.
C. Upgrade the CPU fan.
D. Install liquid cooling.
Question: 276
Which of the following wireless technologies is used by mobile devices to process payments at kiosks?
A. Wi-Fi 6
B. Bluetooth
C. NFC
D. RFID
Question: 277
Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?
A. Test environment
B. Sandbox
C. Legacy OS
D. Cross-platform
Question: 278
A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?
A. Verify that the printing trays are correctly set.
B. Swap printer trays until the print jobs complete as expected.
C. Replace the tray rollers to ensure proper alignment.
D. Reset the default to use 8.5in x 11in (216mm x 279mm) paper
Question: 279
A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?
A. Cable tester
B. Loopback Plug
C. Toner probe
D. Network tap
Question: 280
A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?
A. The docking station is improperly installed.
B. The hard drive is disconnected.
C. The CPU fan is too powerful.
D. The battery is damaged.
Question: 281
A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?
A. File synchronization
B. High availability
C. Rapid elasticity
D. Shared resources
Question: 282
A technician is preparing laptops for deployment to a medical department. The laptops require SSD level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRSTwhen troubleshooting this issue?
A. Recorder the priority in Widows Boot Manager.
B. Check to make sure Secure Boot is turned on.
C. Ensure that the Trusted Platform Module enabled.
D. Verify that the latest updates are installed.
Question: 283
A user’s Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionally. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Select TWO).
A. Replace the video card.
B. Research the requirements of the application.
C. Install a new case fun.
D. Run chkdsk on the HDD.
E. Check the Event Viewer logs
F. Reinstall the application.
Question: 284
A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?
A. Restart the Videoconference.
B. Replace the laptop.
C. Check the audio inputs.
D. Try another microphone.
Question: 285
An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?
A. Require the technicians to spend more time testing theories to determine the root causes of issues.
B. Require the technicians to verify full system functionality when resolving issues.
C. Require the technicians to gather more information when speaking with users about issues.
D. Require the technicians to document the findings, action, and outcomes of issues.
Question: 286
A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?
A. Increase the ECC memory timings in the BIOS.
B. Upgrade to the latest DDR5 modules.
C. Clear the temporary files on the workstation’s boot drive.
D. Use a hypervisor to adjust the resource allocation.
Question: 287
A user’s laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?
A. DIMM
B. ECC RAM
C. Virtual RAM
D. SODIMM
Question: 288
Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following serves is MOST likely offline?
A. Web
B. DNS
C. File
D. DHCP
Question: 289
A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?
A. Shared resources
B. Rapid elasticity
C. Metered utilization
D. High availability
Question: 290
Which of the following does a DHCP reservation MOST likely apply to?
A. Smart TV
B. Mobile device
C. Workstation
D. Printer
Question: 291
A customer brings a phone top a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application. but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?
A. Check the storage space.
B. Inspect the screen for damage.
C. Install the latest updates.
D. Recalibrate the digitizer.
Question: 292
A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop’s inputs are severely delayed. Which of the following should the technician replace to resolve the issue?
A. The memory
B. The storage device
C. The integrated keyboard
D. The battery
Question: 293
Which of the following network devices operates as a bridge function?
A. Hub
B. Wireless access point
C. Transceiver
D. Media converter
Question: 294
A technician needs to configure a printer for network communications Which of the following must the technician configure? (Select THREE).
A. PCL
B. Dots per Inch
C. Gateway
D. Subnet mask
E. MAC address
F. IMEI
G. IP address
H. Drivers
Question: 295
Users report that all copies produced on a copter have a solid black line, but printing is unaffected. Which of the following is the MOST likely cause?
A. Failing imaging drum
B. A scratch on the scanning bed
C. Bad output tray
D. Damaged (user
Question: 296
A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?
A. Replace the fuser.
B. Adjust the rollers.
C. Update the driver.
D. Shake the toner
Question: 297
A technician is attempting to fix a computer that does not turn on when the power button is pressed
Which of the following should the technician perform NEXT to troubleshoot the issue?
A. Verify the output voltages from the power supply unit.
B. Open the computer cabinet and replace the power button.
C. Remove and reconnect all cables that are plugged into the motherboard
D. Reseat the power cable and confirm the outlet is providing energy.
Question: 298
A customer has a Wi-Fi-capable laptop to use when traveling for work Which of the following will allow the laptop to stay connected when the user travels?
A. Cellular card
B. Wi-Fi extender
C. Bluetooth
D. GPS
Question: 299
A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network it is positioned very close to a wireless access point Which of the following should the technician verify FIRST?
A. The internal antennas are connected.
B. The device has the latest OS updates.
C. The wireless device drivers are the latest version.
D. Airplane mode is disabled.
E. The battery is charging.
Question: 300
A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet Inspection Which of the following would BEST address the customer’s need?
A. Switch
B. Firewall
C. Router
D. Proxy