Operating systems (28%)
- OS installation: working with Windows, macOS, Linux, and mobile operating systems.
- Windows tools: managing systems with Task Manager, Command Prompt, and Disk Management.
- File systems: handling file systems, updates, and OS upgrades.
Security (28%)
- Security measures: using encryption, access controls, and wireless security protocols.
- Malware prevention: detecting, removing, and preventing malware threats.
Software troubleshooting (23%)
- OS issues: diagnosing and resolving problems with operating systems and applications.
- Mobile troubleshooting: addressing connectivity, app, and performance issues.
- Security concerns: fixing unauthorized access and malware issues.
Operational procedures (21%)
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Documentation: using best practices for system changes and documentation.
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Safety and communication: following safety protocols and communicating effectively.
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Backup and recovery: setting up workstation backups and recovery processes.
