Question: 501
A user’s smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?

1. Disable Bluetooth.
2. Connect the smartphone to a Wi-Fi network.
3. Restart the smartphone.
4. Update the mobile OS.

Question: 502
A user added a heater underneath a desk, and now an external monitor is not working. A technician verified the monitor gets power. Which of the following should the technician do next?

1. Have the user unplug the heater.
2. Replace the monitor.
3. Open the display settings on the computer.
4. Ensure a VGA cable is connected properly.

Question: 503
A technician is troubleshooting a laptop that displays a blank screen when the user turns it on. The technician shines a flashlight into the LCD and sees a faint image. Which of the following is the most likely cause of the issue?

1. Defective inverter
2. Incompatible video driver
3. Incorrect input source
4. Burned-out bulb

Question: 504
A user needs to upgrade the power supply of an older workstation to properly power a new graphics card. Which of the following criteria should the technician check to ensure the power supply will support the upgraded workstation? (Select two).

1. Efficiency rating
2. Heat dissipation
3. Wattage
4. Form factor
5. Fan type
6. Modular cabling

Question: 505
An application developer formats and reconfigures a development PC after every application test is complete. Which of the following is the best way to improve the efficiency of this process?

1. Installing an SSD
2. Implementing a sandbox
3. Disabling hyperthreading
4. Enabling hardware acceleration

Question: 506

Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

1. Redundant hardware
2. UPS
3. Cloud-based backup
4. RAID

Question: 507
DRAG DROP
A technician is setting up a video-editing workstation and the operating system is already installed on an internal M.2 drive. The new workstation must meet the following requirements:

• Be able to edit files at the fastest speed
• Allow for disk failure without any downtime
• Have 2TB of usable space
• Ensure the most robust fault tolerance

INSTRUCTIONS

Use the drop-down menus to select the appropriate RAID level, drive types, and drive sizes based on the requirements above. For each drive type that is selected, a corresponding drive size must also be selected.

Question: 508

Which of the following is a scenario in which an F-type connector would be used?

1. A technician is making a serial connection to a hardware device.
2. An internet service provider is installing service for a client.
3. A user is purchasing a charging cable for a laptop.
4. An electrician is upgrading the service on an electrical panel.

Question: 509
An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?

1. Update the Ethernet driver.
2. Connect to the WAP.
3. Replace the NIC.
4. Resolder the network connector.

Question: 510
A technician is setting up a projector for a videoconferencing system. The laptop that the technician is using is set to the correct resolution. The projector is receiving a signal, but the image is distorted. Which of the following most likely explains the issue?

1. The projector’s aspect ratio is set incorrectly.
2. The laptop’s video card has failed.
3. The projector’s bulb is burned out.
4. The display brightness needs to be adjusted.

Question: 511
A user’s mobile device can back up classified files to an external hard drive at work but cannot save pictures to an external drive at home. Which of the following is most likely the issue?

1. The pictures do not have a classification flag set.
2. The drive permissions are insufficient.
3. Peripherals are managed via MDM.
4. Drivers are incorrectly installed.

Question: 512
A technician is troubleshooting a wireless network issue. The users are all connected to the network, but the throughput is slow, and connections often drop. Which of the following should the technician check first?

1. Encryption cipher
2. Channel interference
3. Number of connected devices
4. Antenna type

Question: 513
A user’s mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?

1. Check the device for updates.
2. Check the device for malware.
3. Check the device for liquid damage.
4. Check the device’s charging adapter.

Question: 514
Which of the following is the best example of SaaS?

1. A company leases electric vehicles for all of its employees.
2. An accountant pays an annual fee for the tools the company needs to work.
3. A car breaks down, and the driver presses a button to call for help.
4. A consultant hires a web developer to create a website.

Question: 515
An IT technician is troubleshooting an issue with connecting a new laptop to a company’s wireless network. Which of the following diagnostic steps should the technician take first?

1. Review the network settings in the OS.
2. Install the latest firmware updates on the WAPs.
3. Increase the signal strength of the router.
4. Reset the router and reconfigure the wireless settings.

Question: 516
Which of the following describes the difference between a DNS server and a DHCP server?

1. DNS is used for address translation, while DHCP is used for IP address assignment.
2. DNS is used for routing, while DHCP is used for name resolution.
3. DNS only assigns private IP addresses, while DHCP only assigns public IP addresses.
4. DNS is used to route traffic between networks, while DHCP is used to allocate subnets.

Question: 517
A user keeps a company-provided camera’s battery charger plugged into a docking station at a desk. Company policy requires that USB devices be identified and approved by installed peripheral security software. A technician is unable to add a unique identifier to the battery charger’s security software. Which of the following should the technician do?

1. Provide a USB to AC adapter for the battery charger.
2. Add a powered USB hub to the docking station.
3. Disable the peripheral security software for this user only.
4. Replace the battery charger with a USB device that has a unique identifier

Question: 518
A technician is mitigating threats to web clusters. Which of the following tools is the most appropriate for a technician to use to mitigate unwanted traffic against the web clusters’ public facing interface?

1. Device encryption
2. Intrusion detection system
3. Antivirus/anti-malware
4. Physical firewall

Question: 519
A technician is setting up storage in a server that only has SAS connectors for storage. The technician wants the server to utilize RAID 10 for increased performance. Which of the following storage types should the technician install?

1. NVMe M.2
2. Mechanical
3. mSATA
4. Optical

Question: 520
A printer is leaving vertical black lines on every print job. A technician runs a test job and sees the same patterned lines. Which of the following should the technician do first to resolve the issue?

1. Replace the toner.
2. Contact the vendor.
3. Clean the rollers.
4. Replace the paper.

Question: 521
A PC’s boot drive is showing signs of imminent failure, and a technician needs to recover the data. Which of the following should the technician do first?

1. Clone the drive to another one.
2. Access the Device Manager.
3. Download the drive manufacturer’s diagnostic tool.
4. Uninstall the drive in the Device Manager.
5. Replace the drive with a new one.

Question: 522
Which of the following DNS records is used to look up the IP address assigned to a domain name?

1. A
2. MX
3. NS
4. SPF

Question: 523
Which of the following models is an example of metered utilization?

1. Reserved instance
2. Pay-as-you-go
3. Subscription-based
4. Multitenant

Question: 524

A customer recently installed a new graphics card, but the card’s HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?

1. Change the input source selection on the monitor.
2. Check to see whether the UEFI setting for PCle graphics is enabled.
3. Install a higher wattage power supply.
4. Test the new graphics card with an HDMI to DVI adapter.

Question: 525
Given the following output from a cable tester:

========

= Open

=12345678=

=12 45 78=

========

Which of the following tools should the technician use to resolve this issue? (Select two).

1. Loopback plug
2. Network tap
3. Toner probe
4. Crimper
5. Punchdown tool
6. Wi-Fi analyzer

Question: 526
A technician is troubleshooting a workgroup printer that has stopped printing after several days of heavy use. The technician runs the diagnostic tool in the printer’s administrator menu. Which of the following issues is the technician most likely to encounter?

1. Corrupt job in print spooler
2. Insufficient space in the printer
3. Network connectivity issues
4. Improperly installed drivers

Question: 527
A user called the help desk to request assistance with selecting appropriate storage to back up a large collection of DVDs and photos in the most economical way. Which of the following should the help desk recommend?

1. 5,400rpm HDD
2. M.2 NVMe SSD
3. SAS RAID array
4. Optical media

Question: 528
A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions. Which of the following settings should the technician check first to troubleshoot the issue?

1. Airplane mode
2. PRL
3. GPS
4. LTE

Question: 529
A technician is designing a new laptop for a local construction company. Company employees will move the laptop around frequently and are likely to drop the laptop while working. Which of the following drives should the technician install to mitigate for potential damage?

1. S.M.A.R.T
2. SCSI
3. RAID
4. Solid-state

Question: 530
A technician is troubleshooting a computer that has a loud system fan and randomly freezes and reboots. Which of the following is the most likely cause of these issues?

1. Failing hard drive
2. Defective power supply
3. Incompatible hardware
4. Overheating processor

Question: 531
A technician plans to upgrade a laptop’s RAM from 4GB to 16GB. Which of the following should the technician do?

1. Purchase the same architecture of RAM.
2. Configure the laptop’s BIOS settings for the RAM upgrade.
3. Purchase RAM with the same CAS latency.
4. Purchase the same brand of RAM.

Question: 532
After a technician replaced a printer’s ink cartridges, all the print jobs contain shadowing. Which of the following should the technician do first?

1. Reseat the new ink cartridges.
2. Run the printer’s alignment process.
3. Replace the fuser assembly.
4. Install the maintenance kit.

Question: 533
A user reports that a computer has been randomly shutting down without warning. Which of the following is the most likely cause of the issue?

1. Corrupted OS
2. Incompatible memory modules
3. Overheated CPU
4. Low system resources

 Question: 534
A graphic designer wants to upgrade to the fastest possible RAM for a desktop workstation. Which of the following types of RAM would be best for the designer to use?

1. DDR2 SDRAM
2. DDR3 SDRAM
3. DDR4 SDRAM
4. DDR5 SDRAM

Question: 535
During an OS migration, a technician is unable to find compatible current software for a specialized hardware device. Which of the following actions should the technician take to complete the migration?

1. Restrict user access.
2. Virtualize the application.
3. Replace the PC.
4. Upgrade the BIOS to UEFI .

Question: 536
A customer is reporting that some of the keys at the bottom edge on a laptop are hard to press and the track pad buttons require significant force to click. The technician inspects the laptop and does not notice any cracks or other damage to the chassis or screen. Which of the following is the most likely cause of the issue?

1. The customer dropped the laptop.
2. The digitizer has failed.
3. The battery is swollen.
4. An open bottle of rubbing alcohol fell onto the keyboard.

Question: 537

Which of the following best describes metered utilization for cloud computing?

1. Cloud resources are billed to clients based on usage.
2. Cloud resources are shared with other companies conducting similar business.
3. Cloud resources are available at a fixed amount for a fixed price.
4. Cloud resources are located in the on-site data center.

Question: 538
Which of the following provides the highest level of isolation from the host operating system?

1. Type Il hypervisor
2. Resource pooling
3. Hardware-assisted virtualization
4. Single-node clustering

Question: 539
A technician is configuring a desktop RAID to allow for the best I/O performance and the most storage capacity possible. Which of the following RAID types should the technician use?

1. 0
2. 5
3. 6
4. 10

Question: 540
A company recently enabled two-factor authentication in order to enhance security. Users should be prompted for two-factor authentication when working outside of the office, but are also being prompted when connecting to the office Wi-FI . Which of the following should the technician do?

1. Leave the current rules in place and disable Wi-Fi on all devices.
2. Implement allow listing and add the office IP address as an exception.
3. Remove two-factor authentication from the users’ accounts.
4. Substitute hard tokens in place of soft tokens.

Question: 541
Which of the following translates a hostname to IP addresses?

1. AAA
2. DHCP
3. DNS
4. UTM

Question: 542
A technician is installing a network interface card in a desktop computer. Which of the following connectors should the technician use to connect the card to the computer’s motherboard?

1. PCle
2. AGP
3. USB
4. IDE

Question: 543
Which of the following external monitor connections provides the highest possible resolution for a PC?

1. Thunderbolt
2. DVI
3. VGA
4. HDMI
5. DisplayPort

Question: 544
A user reports a workstation is having the following issues:

• OS performance is slow
• The workstation turns off randomly from time to time
• The fans are running loudly

Which of the following is most likely the cause?

1. The system is infected with malware.
2. The CPU is overheating.
3. The hard drive is failing.
4. The power supply is insufficient.

Question: 545
A technician is asked to set up a new laptop for a coworker. Which of the following storage devices and interfaces will provide the best performance? (Select two).

1. 15,000rpm HDD
2. M.2 SSD
3. 10,000rpm HDD
4. NVMe interface
5. SATA interface
6. mSATA interface

Question: 546 A technician is relocating a router access point farther away from the modem to optimize signal coverage for a SOHO client. Which of the following will the technician most likely use to complete the relocation? (Select two).

1. Punchdown tool
2. Crimper
3. Clamp-style wire stripper
4. Network tap
5. Wi-Fi analyzer
6. Loopback plug

Question: 547
A technician is troubleshooting a phone with limited internet connectivity. The technician has identified the phone on the Wi-Fi network and confirmed that it responds to pings. However, the phone is still unable to open comptia.org. Which of the following should the technician check next?

1. Jailbreak status
2. DNS servers
3. Airplane mode
4. Certificate store

Question: 548
An engineer is setting up two-factor authentication so users can access a company’s human resources system. Which of the following should the engineer require users to do?

1. Use a mobile authenticator application.
2. Connect to the company’s Wi-FI.
3. Connect through the VPN.
4. Use a bastion server.

Question: 549
A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

1. Update the printer driver on the computer.
2. Replace the thermal printhead.
3. Make sure the thermal head is heating up.
4. Flip the paper roll orientation.

Question: 550
A user’s Windows PC is unable to connect to the network at a new branch office that the user is visiting. A technician discovers the PC is unable to ping the local gateway. Which of the following commands should the technician use next?

1. ipconfig
2. cd config
3. ifconfig
4. show config

Question: 551
A user can make and receive voice calls but cannot send or receive MMS text messages on a smartphone. Which of the following is the most likely cause of the issue?

1. The mobile data service is disabled.
2. The SIM card is defective.
3. The device is outside the cellular coverage area.
4. Airplane mode is enabled.

Question: 552
A user’s smartphone loses its charge rapidly. The user also notices that the phone feels thicker than it was when it was new. Which of the following is the most likely cause of the issue?

1. Bad battery
2. Malware infection
3. Damaged charge port
4. Poor connectivity

Question: 553
A technician is attempting to log in to a local company portal. When the technician types the URL into the address bar, the browser is unable to resolve and display the web page. The technician tries at another workstation, and the result is the same. Other web pages are not having any issues.

Which of the following should the technician check first?

1. DHCP reservations
2. Static IP addresses
3. Default gateway
4. DNS entries

Question: 554
A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Select two).

1. Check the expiration date of the cartridge.
2. Ensure the cartridge is the correct model.
3. Open the toner compartment.
4. Remove the sealing tape.
5. Run the cleaning utility.
6. Calibrate the printer.

Question: 555
After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser.

Which of the following should a technician do first to troubleshoot this issue?

1. Ensure that the computer supports secure socket communication.
2. Report the affected user accounts to the IT department.
3. Reset the web browser cache.
4. Check to see whether the website is HTTPS enabled.

Question: 556
Which of the following is most likely used to control door access?

1. DMCA
2. DRM
3. RFID
4. VPN

Question: 557
Which of the following network devices is needed to direct packets to networks outside of the LAN?

1. Hub
2. Switch
3. Router
4. D. Bridge

Question: 558
A user’s desktop computer is connected via an Ethernet cable and often drops the connection. When the computer does connect, the network speeds are normal. No other network users on the same floor are reporting issues. The administrator verified that all authentication systems are working as intended and the Ethernet cable was replaced. Which of the following is the most likely cause of the issue?

1. Slow network speeds
2. Port flapping
3. Limited connectivity
4. 802.1X configuration

Question: 559
An engineer is building a workstation that requires the following components:

• An ATX motherboard
• A multi-core processor
• A dedicated graphics solution
• A SATA hard drive
• DDR4 memory

Which of the following power supply specifications would meet the workstation criteria?

1. 12V, 500W output
2. SFX, 18-pin connector
3. DC input
4. Type A socket

Question: 560
When a user’s workstation is turned on, a message displays indicating that the date and time are incorrect. Other computers on the network do not display this message. Which of the following is the most likely cause of this issue?

1. The time server is misconfigured.
2. The BIOS is not updated.
3. The CMOS battery is discharged.
4. The CPU is slow.

Question: 561
A technician just finished building a new PC and needs to install a firmware update for the system board UEFI . The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?

1. TPM security
2. USB 3.0 support
3. PXE boot capability
4. Secure Boot

Question: 562
A user reports that when pressing a radio button on a tablet, an item a couple of inches to the right of the pressed button gets selected instead. Which of the following components may need to be replaced?

1. Gyroscope
2. Battery
3. Digitizer
4. Glass

Question: 563
A user reports being unable to access the network. A help desk technician notices an APIPA on the user’s workstation. Which of the following services should the technician investigate first?

1. RADIUS
2. DHCP
3. AAA
4. DNS

Question: 564
Which of the following protocols provides the fastest bandwidth?

A. 802.11a
B. 802.11ac
C. 802.11ax
D.802.11n

Question: 565
A technician is setting up a home network with the following requirements:

• Automatic distribution of IP addresses
• Internet access

Which of the following should the technician configure? (Select two).

1. DHCP
2. APIPA
3. VPN
4. Public IP addresses
5. Gateway
6. Static IP addresses

Question: 566
A company wants to add virtual servers to handle unusually high web traffic usage. Which of the following is the most efficient way?

1. Community cloud
2. File synchronization
3. Rapid elasticity
4. Cloud VDI

Question: 567
Which of the following is the best environment for an engineer to use for research purposes?

1. Host
2. Sandbox
3. Simulated production
4. Cross-platform

Question: 568
A user returns to work after a two-week vacation and cannot connect to an internal server. The remote drives were working the last time the user accessed them. Which of the following steps should the technician take next?

1. Conduct external research on the server software vendor’s website.
2. Reference the server vendor’s documentation for guidance.
3. Confirm a theory and determine the next steps to resolve the issue.
4. Determine if any infrastructure changes have been made.

Question: 569
A user dropped a laptop while it was turned on. The hard drive now makes a clicking sound, and the laptop will not start up. Which of the following most likely explains this situation?

1. The hard drive bracket screws are lose.
2. The hard drive jumpers need to be reseated.
3. The hard drive is damaged.
4. The SATA cable is lose.

Question: 570
A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?

1. MFD
2. MAM
3. MFA
4. MDM

Question: 571
A user’s phone overheated earlier in the day, which caused the battery to expand in the case.  Which of the following should the technician advise the user to do first?

1. Replace the phone’s SIM card
2. Check the phone’s health status
3. Turn off the phone
4. Disable VPN on the phone

Question: 572
A user reports having an issue charging a laptop from home. When the user connects the USB-C adapter that is attached to the office workstation to the laptop charging port, the laptop charges correctly.  When the user connects the home USB-C adapter to the laptop charging port, the laptop does not charge. Which of the following should the technician do to ensure the user can work at home and in the office?

1. Provide a UPS for the user’s home office.
2. Give the user an OEM power supply for home use.
3. Replace the user’s laptop with a desktop, and enable remote log-in
4. Instruct the user to use a USB-C hub when working at home.

Question: 573
A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by resetting the password. The user confirms that everything is working as expected Which of the following steps should the technician take next?

1. Refer to the vendor’s instructions
2. Establish a plan of action
3. Document the findings
4. Implement preventative measures

Question: 574
A technician is troubleshooting an unresponsive touchscreen on a smartphone.  The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following is the most

likely cause of the issue?

1. Missing drivers
2. Virus infection
3. Low battery
4. Damaged digitizer

Question: 575
A technician has been called into a conference room to help with a video call setup. The user is unable to get the laptop screen to mirror to the in-room television. The technician confirms that the appropriate HDMI cable is plugged into the user’s computer and the TV has a blinking logo on the screen.  Which of the following is most likely causing the issue?

1. The user’s laptop does not support screen mirroring
2. The television does not support screen mirroring
3. The wrong input is selected on the television.
4. The user does not have Bluetooth enabled on the laptop.
5. The television has a defective A/C adapter cable.

Question: 576
A user recently connected multiple monitors to a dock and would like to use the monitors as an extended laptop display. Which of the following connection methods would be best to use to connect the dock to the laptop?

1. NFC
2. Lightning
3. Bluetooth
4. USB-C

Question: 577
Which of the following is the maximum distance Cat 5, Cat 5e, Cat 6, and Cat 6a cables can be ran?

1. 295ft (90m)
2. 328ft (100m)
3. 361ft (110m)
4. 394ft (120m)

Question: 578
A user reports that a laptop’s display is too dim. Which of the following should a technician try first to troubleshoot the issue?

1. Check the refresh rate of the laptop display and adjust it if necessary.
2. Make sure the correct cables are being used for the connection.
3. Check the settings of the laptop display.
4. Make sure the video card driver is updated.
5. Check the resolution of the laptop display.

Question: 579
After a new network printer is installed and added to the print server, users are unable to install the printer. However, the technician is able to install the printer when logged in to a user’s computer as an administrator. Which of the following is the best option to allow all users to print to the new printer?

1. Install all applicable print drivers on the print server.
2. Map the users to a print share for driver installation.
3. Give all users temporary administrator rights to install the new printer.
4. Remotely log in to all users’ computers and install the printer.

Question: 580
The SSD in a user’s computer failed. A technician is replacing the SSD and would like to mitigate future failures given the user often runs many programs. Which of the following is the best solution?

1. Increase the amount of virtual memory in the OS.
2. Turn on Windows BitLocker.
3. Virtualize the user’s programs.
4. Upgrade the amount of RAM in the computer.

Question: 581
A technician is trying to set up a computer to dual boot from both Windows and Linux. The technician believes that a setting is preventing the computer from accessing the flash drive with the OS image prior to loading the OS. Which of the following settings should the technician check?

1. PXE
2. UEFI
3. ACL
4. TPM

Question: 582
A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by resetting the password. The user confirms that everything is working as expected. Which of the following steps should the technician take next?

1. Refer to the vendor’s instructions.
2. Establish a plan of action.
3. Document the findings.
4. Implement preventative measures.

Question: 583
A sales team user is attending a conference and wants a mobile device that allows the user to quickly collect contact information from as many potential leads as possible. Which of the following connection methods should a technician configure for the user?

1. USB
2. NFC
3. RFID
4. Bluetooth

Question: 584
A frequently used projector continuously shows a message to clean the air filters. The technician checks the filters, and they are clean. Which of the following preconfigured settings is causing the projector to show the message frequently?

1. Image calibration
2. Hours of use
3. Temperature
4. Image source

Question: 585
A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue persists. Which of the following would best establish the connection in minimal time?

1. Radio frequency ISP
2. Neighbor’s Wi-Fi
3. Mobile hotspot
4. Fiber optic

Question: 586
A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables is needed to ensure the power supply can support the workstation?

1. 8-pin PCle
2. 4-pin Molex
3. 4+4-pin ATX12V
4. 8-pin ATX12V

Question: 587
A computer with a recently replaced CPU will not pass POST. When inspecting the inside of the computer, the technician sees several shorts on the motherboard near the location of the CPU. Which of the following is most likely the cause of this issue?

1. The incorrect heat sink was used on the CPU.
2. Too much thermal paste was applied to the CPU.
3. The power supply was undersized for the CPU.
4. The CPU is not receiving any power from the motherboard.

Question: 588
An engineer is building a workstation that requires the following components:

• An ATX motherboard
• A multi-core processor
• A dedicated graphics solution
• A SATA hard drive
• DDR4 memory

Which of the following power supply specifications would meet the workstation criteria?

1. 12V. 500W output
2. SFX, 18-pin connector
3. DC input
4. Type A socket

Question: 589
When a user tries to print a document on a laser printer, vertical lines appear on the printout. Which of the following should the technician replace?

1. Mirror
2. Fuser
3. Drum
4. Toner

Question: 590
A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do not have an RJ45 port to connect to the network. Which of the following does the technician need to enable so all of the printers can be connected to the network?

1. Wireless
2. Authentication
3. PostScript
4. USB

Question: 591
A user in a home office is unable to connect to the internet. A technician asks the user to run the ipconfig command. Which of the following first octets immediately suggests an issue with the IP address?

1. 10
2. 169
3. 172
4. 192

Question: 592
A technician is upgrading the Wi-Fi card on a laptop. Which of the following should the technician do first?

1. Disconnect the Wi-Fi antenna cables.
2. Set the physical Wi-Fi switch to disabled.
3. Remove the power cable.
4. Install card drivers.

Question: 593
A technician is conducting the following tests on a laptop with a wireless NIC:

• ping of the default gateway
• ping of the localhost
• tracert of the IP address of the default gateway

Which of the following will the technician find by running these tests? (Select two).

1. DNS suffix
2. Connection latency
3. Firewall status
4. Wireless signal strength
5. Subnet mask of the network
6. MAC address of the wireless NIC

Question: 594
Which of the following environments can be set up to keep any device from communicating with a virtual machine over the network?

1. Development
2. Test
3. Sandbox
4. Cross-platform

Question: 595
After a heavily used color laser printer was serviced to remove excessive dust, the image quality decreased. Which of the following should a technician most likely check on the printer?

1. Toner
2. Calibration
3. Fuser
4. Drum

Question: 596
A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?

1. The GPU is not compatible with the user’s motherboard.
2. The computer does not have enough RAM installed to support the GPU.
3. The user failed to install the appropriate OEM drivers.
4. The computer does not have a supported OS installed.

Question: 597
When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. A technician verifies that the external touch screen appears free from physical damage. Which of the following should the technician do next?

1. Reboot the LCD touch panel and laptop.
2. Check the cables connecting to the laptop.
3. Verify the correct input source is set on the laptop.
4. Replace the laptop with a new device that is known to work. Inspect the LCD touch panel for dead pixels or burn-in.

Question: 598
A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will most likely resolve the issue?

1. Replacing the VGA cable
2. Switching inputs
3. Using HDMI to connect
4. Restarting the audiovisual system

Question: 599
A user complains that print jobs remain in the printer queue. A technician sends a ping command to the printer, and the printer replies successfully. The paper trays are full, and toner levels are okay.  Which of the following is a reason the print jobs are getting stuck in the queue?

1. The printer is disconnected from the network.
2. The first job in the queue is waiting for paper in the manual feed tray.
3. The paper size for the last job in the queue is not available.
4. The print queue is unable to locate the printer

Question: 600
A user plugs in a laptop to the corporate network and the laptop is automatically assigned an IP address. Which of the following server types was used to assign the IP address?

1. DNS
2. AAA
3. DHCP
4. Web