CONTENTS:  Testout Login

Testout LAB Videos

• CPU 3.9.7
• CPU 3.10.3
• CPU 3.10.4
• USB 3.2.4
• Motherboard: 3.3.7 

1.0 COURSE INTRODUCTION

• • 1.1 Course Introduction
    • 1.1.1 PC Pro Introduction (5:38)
    • 1.1.2 Computing Basics (10:52)
    • 1.1.3 Computing Facts
    • 1.1.4 Use the Simulator (12:12)
    • 1.1.5 Explore the Lab Interface
    • 1.1.6 Set Up a Computer
    • 1.1.7 Internal Components (3:10)
    • 1.1.8 Work with Internal Components (9:30)
    • 1.1.9 Connect Internal Components
    • 1.1.10 Work with Network and Server Cabinets (6:32)
    • 1.1.11 Networking Rack Facts
    • 1.1.12 Practice Questions

2.0 PC TECHNICIAN RESPONSIBILITIES

1. • • 2.1 Protection and Safety
       • 2.1.1 Safety (4:54)
       • 2.1.2 Safety Measures
       • 2.1.3 Electrostatic Discharge (5:15)
       • 2.1.4 ESD Protection (4:11)
       • 2.1.5 ESD Facts
       • 2.1.6 Practice Questions
     • 2.2 Environmental Controls
       • 2.2.1 Environmental Concerns (6:46)
       • 2.2.2 Environmental Facts
       • 2.2.3 Power Concerns (9:22)
       • 2.2.4 Configure UPS Settings (9:48)
       • 2.2.5 Power Concern Facts
       • 2.2.6 Install a UPS
       • 2.2.7 Practice Questions
     • 2.3 Professionalism
       • 2.3.1 Professionalism (4:37)
       • 2.3.2 Professionalism Facts
       • 2.3.3 Practice Questions
     • 2.4 Change Management
       • 2.4.1 Change Management Overview (4:17)
       • 2.4.2 Change Management Facts
       • 2.4.3 Practice Questions
     • 2.5 PC Maintenance
       • 2.5.1 PC Maintenance Best Practices (3:23)
       • 2.5.2 PC Maintenance Facts
       • 2.5.3 Practice Questions
     • 2.6 PC and Networking Tools
       • 2.6.1 PC and Networking Tools (5:22)
       • 2.6.2 PC and Networking Tools Facts
       • 2.6.3 Practice Questions
     • 2.7 Troubleshooting Process Overview
       • 2.7.1 Troubleshooting Process (4:38)
       • 2.7.2 Troubleshooting Process Facts
       • 2.7.3 Practice Questions
     • 2.8 Support Systems
       • 2.8.1 Ticketing Systems (4:24)
       • 2.8.2 Ticketing Systems Facts
       • 2.8.3 Create and Close Tickets (5:13)
       • 2.8.4 Ticketing System Settings (3:48)
       • 2.8.5 Create a Ticket
       • 2.8.6 Close a Ticket
       • 2.8.7 Asset Management (4:16)
       • 2.8.8 Asset Management Facts
       • 2.8.9 Explore Asset Tracking Systems (4:00)
       • 2.8.10 View Warranty Information (4:58)
       • 2.8.11 Practice Questions
     • 2.9 Documentation
       • 2.9.1 Documentation Types (4:08)
       • 2.9.2 Documentation Types Facts
       • 2.9.3 Onboarding and Offboarding Checklists (4:59)
       • 2.9.4 Onboarding and Offboarding Checklists Facts
       • 2.9.5 Practice Questions
2.  

3.0 HARDWARE

1. • • 3.1 Network Media
       • 3.1.1 Network Cables
       • 3.1.2 Coaxial Cable Facts
       • 3.1.3 Twisted Pair Cable Facts
       • 3.1.4 Twisted Pair Connector Facts
       • 3.1.5 Fiber Optic Cable Facts
       • 3.1.6 Practice Questions
     • 3.2 Cables and Connectors
       • 3.2.1 External Connectors (5:51)
       • 3.2.2 Universal Serial Bus (7:59)
       • 3.2.3 USB Facts
       • 3.2.4 Install USB Devices
       • 3.2.5 Peripheral and Video Cables (12:24)
       • 3.2.6 Peripheral and Video Cables Facts
       • 3.2.7 Hard Drive Cables (10:25)
       • 3.2.8 Hard Drive Cable Facts
       • 3.2.9 Adapter and Converter Facts
       • 3.2.10 Practice Questions
     • 3.3 Cases and Motherboards
       • 3.3.1 Cases and Form Factors (6:23)
       • 3.3.2 Cases and Form Factor Facts
       • 3.3.3 Motherboard Components (4:20)
       • 3.3.4 Motherboard Facts
       • 3.3.5 Install a Motherboard (6:19)
       • 3.3.6 Motherboard Installation Facts
       • 3.3.7 Choose and Install a Motherboard
       • 3.3.8 Practice Questions
     • 3.4 Motherboard Troubleshooting
       • 3.4.1 Motherboard Troubleshooting (8:20)
       • 3.4.2 Motherboard Troubleshooting Facts
       • 3.4.3 Troubleshoot System Power
       • 3.4.4 Troubleshoot Power Supply Problems
       • 3.4.5 Practice Questions
     • 3.5 Memory
       • 3.5.1 DRAM Types (10:46)
       • 3.5.2 Random Access Memory (RAM) Facts
       • 3.5.3 Multi-Channel Memory Architecture Facts
       • 3.5.4 Practice Questions
     • 3.6 Memory Installation
       • 3.6.1 Memory Characteristics (14:08)
       • 3.6.2 Memory Facts
       • 3.6.3 Select Memory by Sight
       • 3.6.4 Select the Correct Memory Module (5:57)
       • 3.6.5 Install Memory (7:09)
       • 3.6.6 Memory Installation Facts
       • 3.6.7 Install Triple Channel Memory
       • 3.6.8 Practice Questions
     • 3.7 Memory Troubleshooting
       • 3.7.1 Memory Troubleshooting (6:37)
       • 3.7.2 Test Memory (4:25)
       • 3.7.3 Memory Troubleshooting Facts
       • 3.7.4 Troubleshoot Memory 1
       • 3.7.5 Troubleshoot Memory 2
       • 3.7.6 Practice Questions
     • 3.8 BIOS/UEFI
       • 3.8.1 BIOS/UEFI (12:05)
       • 3.8.2 PC Boot Process (4:07)
       • 3.8.3 BIOS/UEFI Facts
       • 3.8.4 Edit BIOS/UEFI Settings (11:03)
       • 3.8.5 Use Built-in System Diagnostics (2:09)
       • 3.8.6 Flash the BIOS (2:38)
       • 3.8.7 Find BIOS/UEFI Settings
       • 3.8.8 BIOS/UEFI Security (7:41)
       • 3.8.9 Configure BIOS/UEFI Security Settings (7:50)
       • 3.8.10 BIOS/UEFI Security Facts
       • 3.8.11 Configure BIOS/UEFI Security
       • 3.8.12 Practice Questions
     • 3.9 Processors
       • 3.9.1 Processor Concepts (11:33)
       • 3.9.2 CPU Facts
       • 3.9.3 CPU Performance Facts
       • 3.9.4 CPU Socket Facts
       • 3.9.5 Install a Processor (5:50)
       • 3.9.6 CPU Installation Facts
       • 3.9.7 Select and Install a Processor
       • 3.9.8 Practice Questions
     • 3.10 Processor Troubleshooting
       • 3.10.1 Processor Troubleshooting (6:19)
       • 3.10.2 Processor Troubleshooting Facts
       • 3.10.3 Troubleshoot Processor Installation 1
       • 3.10.4 Troubleshoot Processor Installation 2
       • 3.10.5 Practice Questions
     • 3.11 Video and Expansion Cards
       • 3.11.1 Expansion Buses and Slots (4:31)
       • 3.11.2 Expansion Bus Types
       • 3.11.3 Install an Expansion Card (4:19)
       • 3.11.4 Install Expansion Cards
       • 3.11.5 Video Cards (5:28)
       • 3.11.6 Video and Capture Card Facts
       • 3.11.7 Install a Video Card (6:02)
       • 3.11.8 Configure Capture Card (5:58)
       • 3.11.9 Video Card Installation Facts
       • 3.11.10 Upgrade a Video Card
       • 3.11.11 Practice Questions
     • 3.12 Audio
       • 3.12.1 Digital Audio (8:12)
       • 3.12.2 Sound Cards (3:14)
       • 3.12.3 Sound Card Facts
       • 3.12.4 Manage Audio Devices (8:50)
       • 3.12.5 Sound Card Installation Facts
       • 3.12.6 Sound Card Connectors
       • 3.12.7 Select and Install a Sound Card
       • 3.12.8 Practice Questions
     • 3.13 Cooling
       • 3.13.1 System Cooling (7:56)
       • 3.13.2 System Cooling Facts
       • 3.13.3 Practice Questions
     • 3.14 Power Supplies
       • 3.14.1 Power Supplies (4:17)
       • 3.14.2 Power Supply Facts
       • 3.14.3 Identify Power Supply Components (5:54)
       • 3.14.4 Change the Power Supply (7:17)
       • 3.14.5 Install a Power Supply
       • 3.14.6 Practice Questions
2.  

4.0 OPERATING SYSTEMS BASICS

1. • • 4.1 Operating System
       • 4.1.1 Workstation Operating Systems (5:36)
       • 4.1.2 Workstation Operating System Facts
       • 4.1.3 Practice Questions
     • 4.2 Windows Basics
       • 4.2.1 Windows Operating Systems (5:13)
       • 4.2.2 Windows Operating System Facts
       • 4.2.3 Windows 10 Editions (3:30)
       • 4.2.4 Windows 11 Editions (3:50)
       • 4.2.5 Windows Editions Facts
       • 4.2.6 Windows Features (6:11)
       • 4.2.7 Windows Features Facts
       • 4.2.8 Use the Windows 10 Interface (7:20)
       • 4.2.9 Use the Windows 11 Interface (6:33)
       • 4.2.10 Windows Interface Facts
       • 4.2.11 Windows Upgrade (6:04)
       • 4.2.12 Windows Upgrade Facts
       • 4.2.13 Practice Questions
     • 4.3 Linux Basics
       • 4.3.1 Linux Operating Systems (6:17)
       • 4.3.2 Navigate Linux in the GUI (3:52)
       • 4.3.3 Linux Facts
       • 4.3.4 Practice Questions
     • 4.4 macOS Basics
       • 4.4.1 macOS Introduction (9:05)
       • 4.4.2 Installing and Uninstalling Apps (3:21)
       • 4.4.3 macOS Interface System Preferences (8:49)
       • 4.4.4 macOS Features and Settings (7:12)
       • 4.4.5 macOS Facts
       • 4.4.6 Practice Questions
2.  

5.0 STORAGE

1. • • 5.1 Storage Devices
       • 5.1.1 Storage Devices (8:40)
       • 5.1.2 Storage Device Facts
       • 5.1.3 Practice Questions
     • 5.2 SATA
       • 5.2.1 SATA (6:45)
       • 5.2.2 Install a SATA Device (5:50)
       • 5.2.3 SATA Installation Facts
       • 5.2.4 Install SATA Devices
       • 5.2.5 Practice Questions
     • 5.3 Optical Media
       • 5.3.1 CD Drives (5:26)
       • 5.3.2 DVD Drives (5:33)
       • 5.3.3 Blu-ray (3:50)
       • 5.3.4 Optical Media Facts
       • 5.3.5 Practice Questions
     • 5.4 RAID
       • 5.4.1 RAID (8:40)
       • 5.4.2 RAID Facts
       • 5.4.3 Configure a RAID Array (7:16)
       • 5.4.4 RAID Configuration Facts
       • 5.4.5 Create RAID Arrays
       • 5.4.6 Implement a RAID Solution
       • 5.4.7 Practice Questions
     • 5.5 File Systems
       • 5.5.1 Partitions, Volumes, and File Systems (3:59)
       • 5.5.2 View File System Components (8:39)
       • 5.5.3 File System Facts
       • 5.5.4 MBR Partitioning (14:44)
       • 5.5.5 MBR Partitioning Facts
       • 5.5.6 GPT Partitioning (4:05)
       • 5.5.7 GPT Partitioning Facts
       • 5.5.8 Create Volumes with Disk Management (12:41)
       • 5.5.9 Create Volumes with Diskpart (6:38)
       • 5.5.10 Convert Volumes (4:59)
       • 5.5.11 Create Volumes
       • 5.5.12 Format Drives
       • 5.5.13 Disk Status Facts
       • 5.5.14 Practice Questions
     • 5.6 Storage Management
       • 5.6.1 Add Storage (6:31)
       • 5.6.2 Create Mount Points and Extending Volumes (8:52)
       • 5.6.3 Shrink and Split Partitions (3:34)
       • 5.6.4 Storage Management Facts
       • 5.6.5 Add Space to Existing Volumes
       • 5.6.6 Practice Questions
     • 5.7 Storage Spaces
       • 5.7.1 Storage Spaces (9:32)
       • 5.7.2 Create Storage Spaces (10:06)
       • 5.7.3 Storage Space Facts
       • 5.7.4 Implement Storage Spaces
       • 5.7.5 Practice Questions
     • 5.8 Disk Optimization
       • 5.8.1 Storage Optimization (12:48)
       • 5.8.2 Optimize Disks in Windows (9:50)
       • 5.8.3 Optimize Disks in Linux (5:37)
       • 5.8.4 Optimize Disks in macOS (4:52)
       • 5.8.5 Disk Optimization Facts
       • 5.8.6 Perform Disk Maintenance
       • 5.8.7 Practice Questions
     • 5.9 Storage and RAID Troubleshooting
       • 5.9.1 Storage and RAID Troubleshooting (7:58)
       • 5.9.2 Storage and RAID Troubleshooting Facts
       • 5.9.3 SSD Storage Issues (4:27)
       • 5.9.4 SSD Maintenance Facts
       • 5.9.5 Troubleshoot SATA Devices
       • 5.9.6 Practice Questions
2.  

6.0 SYSTEM IMPLEMENTATION

1. • • 6.1 Windows Pre-Installation
       • 6.1.1 Pre-Installation Planning (3:26)
       • 6.1.2 Installation Planning Facts
       • 6.1.3 Verify System Compatibility (3:17)
       • 6.1.4 Practice Questions
     • 6.2 Windows Installation
       • 6.2.1 Windows Installation (11:20)
       • 6.2.2 Prepare Disks for Installation (8:09)
       • 6.2.3 Prepare Disks for Installation
       • 6.2.4 Create Bootable Media (4:29)
       • 6.2.5 Configure Workstation for Network Boot (4:26)
       • 6.2.6 Install a Workstation Image Using PXE
       • 6.2.7 Install Windows (4:30)
       • 6.2.8 Installation Facts
       • 6.2.9 Post-Installation (4:14)
       • 6.2.10 Post-Installation Facts
       • 6.2.11 Practice Questions
     • 6.3 Cloud Computing
       • 6.3.1 Cloud Computing Overview (12:42)
       • 6.3.2 Cloud Computing Facts
       • 6.3.3 Practice Questions
     • 6.4 Virtualization
       • 6.4.1 Virtualization Overview (8:23)
       • 6.4.2 Virtualization Facts
       • 6.4.3 Use VMWare Player (4:42)
       • 6.4.4 Use Hyper-V (5:42)
       • 6.4.5 Hyper-V Facts
       • 6.4.6 Create Virtual Machines
       • 6.4.7 Create Virtual Hard Disks
       • 6.4.8 Practice Questions
2.  
   • 7.0 SYSTEM MANAGEMENT 1
     • 7.1 Windows System Tools
       • 7.1.1 Use Task Manager (11:21)
       • 7.1.2 Task Manager Facts
       • 7.1.3 Use Control Panel (7:20)
       • 7.1.4 Control Panel Facts
       • 7.1.5 Use Management Consoles (6:27)
       • 7.1.6 Management Consoles Facts
       • 7.1.7 View System Information (6:06)
       • 7.1.8 System Configuration (5:36)
       • 7.1.9 Use Regedit (5:12)
       • 7.1.10 Use Event Viewer (7:49)
       • 7.1.11 Windows System Tool Facts
       • 7.1.12 Explore System Commands (5:24)
       • 7.1.13 System Command Facts
       • 7.1.14 Use System Commands
       • 7.1.15 Practice Questions
     • 7.2 Windows Settings
       • 7.2.1 Personalize Windows (4:20)
       • 7.2.2 Configure Region and Language Options (2:46)
       • 7.2.3 Index Files (4:31)
       • 7.2.4 Settings Facts
       • 7.2.5 Practice Questions
     • 7.3 Performance Monitoring
       • 7.3.1 Performance Monitoring (6:23)
       • 7.3.2 Monitor System Performance (6:44)
       • 7.3.3 Performance Monitoring Facts
       • 7.3.4 Practice Questions
     • 7.4 Windows Application Management
       • 7.4.1 Windows Application Installation (7:18)
       • 7.4.2 Manage Windows Applications (4:01)
       • 7.4.3 Desktop Application Management Facts
       • 7.4.4 Configure Application Compatibility (6:17)
       • 7.4.5 Application Compatibility Facts
       • 7.4.6 Schedule Tasks (4:42)
       • 7.4.7 Manage Microsoft Store Apps (3:09)
       • 7.4.8 Microsoft Store Applications Facts
       • 7.4.9 Manage Applications
       • 7.4.10 Repair Programs
       • 7.4.11 Practice Questions
     • 7.5 Linux Application Management
       • 7.5.1 Install Linux Software (4:49)
       • 7.5.2 Manage Apps on Linux (2:05)
       • 7.5.3 Manage Processes on Linux (5:18)
       • 7.5.4 Linux Application Management Facts
       • 7.5.5 Manage Linux Processes
       • 7.5.6 Practice Questions
     • 7.6 Digital Content Management
       • 7.6.1 Software Licensing (6:09)
       • 7.6.2 Digital Rights Management (DRM) (5:26)
       • 7.6.3 Digital Content Management Facts
       • 7.6.4 Practice Questions
     • 7.7 Virtual Memory
       • 7.7.1 Windows Virtual Memory (5:48)
       • 7.7.2 Manage Virtual Ram (3:30)
       • 7.7.3 Virtual Memory Facts
       • 7.7.4 Configure Virtual Memory
       • 7.7.5 Practice Questions
     • 7.8 Windows and Application Troubleshooting
       • 7.8.1 Troubleshooting Windows Part 1 (9:07)
       • 7.8.2 Troubleshooting Windows Facts Part 1
       • 7.8.3 Troubleshooting Windows Part 2 (5:59)
       • 7.8.4 Troubleshooting Windows Facts Part 2
       • 7.8.5 Troubleshoot Windows Applications (6:41)
       • 7.8.6 Troubleshoot Windows Services (5:27)
       • 7.8.7 Practice Questions
     • 7.9 Scripting Basics
       • 7.9.1 Scripting (5:57)
       • 7.9.2 Scripting Types (5:25)
       • 7.9.3 Scripting Uses (2:54)
       • 7.9.4 Scripting Facts
       • 7.9.5 Practice Questions
3.  
   • 8.0 SYSTEM MANAGEMENT 2
     • 8.1 Active Directory
       • 8.1.1 Workgroup vs. Domain Setup (3:15)
       • 8.1.2 Active Directory Overview (3:30)
       • 8.1.3 Join a Domain (8:44)
       • 8.1.4 Join a Workstation to a Domain
       • 8.1.5 Manage Active Directory Objects (9:21)
       • 8.1.6 Active Directory Facts
       • 8.1.7 Create User Accounts
       • 8.1.8 Create OUs
       • 8.1.9 Delete OUs
       • 8.1.10 Group Policy (3:18)
       • 8.1.11 Use Group Policy (6:08)
       • 8.1.12 Group Policy Facts
       • 8.1.13 Practice Questions
     • 8.2 Users and Groups
       • 8.2.1 Users and Groups (5:10)
       • 8.2.2 User and Group Facts
       • 8.2.3 Login Options (3:44)
       • 8.2.4 Login Option Facts
       • 8.2.5 Manage Local Users and Groups (7:25)
       • 8.2.6 Authenticate with Online User Accounts (3:49)
       • 8.2.7 Online Authentication Facts
       • 8.2.8 Manage Users and Groups
       • 8.2.9 Manage UAC Settings (7:15)
       • 8.2.10 UAC Facts
       • 8.2.11 Practice Questions
     • 8.3 Remote Services
       • 8.3.1 Remote Access Technologies (4:29)
       • 8.3.2 Remote Access Technologies Facts
       • 8.3.3 Remote Desktop (2:26)
       • 8.3.4 Use Remote Desktop (4:06)
       • 8.3.5 Remote Desktop Facts
       • 8.3.6 Remote Assistance (3:19)
       • 8.3.7 Remote Assistance Facts
       • 8.3.8 Use Remote Assistance (2:36)
       • 8.3.9 Configure Remote Services
       • 8.3.10 Screen Sharing Facts
       • 8.3.11 Use Video Conferencing Software (2:57)
       • 8.3.12 Practice Questions
     • 8.4 VPN
       • 8.4.1 Virtual Private Networks (VPN) (9:01)
       • 8.4.2 Set Up a VPN Connection (3:36)
       • 8.4.3 VPN Facts
       • 8.4.4 Configure a VPN Connection
       • 8.4.5 Practice Questions
     • 8.5 Updates
       • 8.5.1 Updates (3:46)
       • 8.5.2 Use Windows Update (2:08)
       • 8.5.3 Update Facts
       • 8.5.4 Configure Windows Update
       • 8.5.5 Update Linux (3:50)
       • 8.5.6 Update macOS (2:04)
       • 8.5.7 Practice Questions
     • 8.6 System Backup
       • 8.6.1 System Backup (4:32)
       • 8.6.2 Backup Facts
       • 8.6.3 Create Backups in Windows (2:48)
       • 8.6.4 Create Backups in Linux (3:50)
       • 8.6.5 Restore Data on Linux (3:22)
       • 8.6.6 Use Time Machine on macOS (4:26)
       • 8.6.7 Restore Data on macOS (4:13)
       • 8.6.8 Back Up the Computer
       • 8.6.9 Configure File History
       • 8.6.10 Restore Data from File History
       • 8.6.11 Practice Questions
     • 8.7 System Recovery
       • 8.7.1 Windows System Recovery (4:00)
       • 8.7.2 Use Restore Points (4:25)
       • 8.7.3 Create a Restore Point
       • 8.7.4 Use Windows System Recovery Tools (6:28)
       • 8.7.5 Boot into the Windows Recovery Environment
       • 8.7.6 Use File Recovery Tools (3:19)
       • 8.7.7 System Recovery Facts
       • 8.7.8 Practice Questions
     • 8.8 Windows Boot Errors
       • 8.8.1 Windows Boot Process (4:59)
       • 8.8.2 Boot Process Facts
       • 8.8.3 Modify the Boot Order (6:58)
       • 8.8.4 Configure the Boot Order
       • 8.8.5 Use Advanced Boot Options (6:56)
       • 8.8.6 Windows Boot Options
       • 8.8.7 Use the bootrec Command (4:24)
       • 8.8.8 Startup Error Facts
       • 8.8.9 Troubleshoot System Startup 1
       • 8.8.10 Troubleshoot System Startup 2
       • 8.8.11 Troubleshoot System Startup 3
       • 8.8.12 Troubleshoot System Startup 4
       • 8.8.13 Practice Questions
4.  
   • 9.0 FILE MANAGEMENT
     • 9.1 Manage Files on Windows
       • 9.1.1 Windows File and Folder Properties (4:02)
       • 9.1.2 System File Locations (6:05)
       • 9.1.3 File Management Facts
       • 9.1.4 Manage Files on Windows (5:08)
       • 9.1.5 Manage Files
       • 9.1.6 Manage Directories from the Command Prompt (6:47)
       • 9.1.7 Manage Files from the Command Prompt (10:44)
       • 9.1.8 File Management Commands
       • 9.1.9 Manage Files and Folders
       • 9.1.10 Practice Questions
     • 9.2 NTFS and Share Permissions
       • 9.2.1 NTFS and Share Permissions (6:58)
       • 9.2.2 NTFS and Share Permissions Facts
       • 9.2.3 Configure Basic Folder Sharing on Windows (6:28)
       • 9.2.4 Configure Advanced Folder Sharing on Windows (10:13)
       • 9.2.5 Configure Share and NTFS Permissions (3:35)
       • 9.2.6 Configure NTFS Permissions (10:17)
       • 9.2.7 Share and Secure Folders
       • 9.2.8 Configure NTFS Permissions
       • 9.2.9 Practice Questions
     • 9.3 File Encryption
       • 9.3.1 File Encryption (4:29)
       • 9.3.2 File Encryption Facts
       • 9.3.3 Encrypt Files (7:58)
       • 9.3.4 Configure File Encryption
       • 9.3.5 BitLocker (5:45)
       • 9.3.6 Use BitLocker (4:56)
       • 9.3.7 Use Bitlocker To Go (4:48)
       • 9.3.8 BitLocker Facts
       • 9.3.9 Practice Questions
     • 9.4 Linux File Management
       • 9.4.1 Use Linux Shell Commands (11:04)
       • 9.4.2 Linux Shell Facts
       • 9.4.3 Use Shell Commands
       • 9.4.4 Manage the Linux File System (10:44)
       • 9.4.5 View File Contents (7:16)
       • 9.4.6 Edit File Contents (10:04)
       • 9.4.7 Manage Ownership and Permissions (6:20)
       • 9.4.8 Linux File Management Facts
       • 9.4.9 Manage the Linux File System
       • 9.4.10 Manage Linux File Ownership
       • 9.4.11 Practice Questions
5.  
   • 10.0 PERIPHERAL DEVICES
     • 10.1 Peripheral Devices
       • 10.1.1 Peripheral Devices (3:27)
       • 10.1.2 Peripheral Device Facts
       • 10.1.3 Practice Questions
     • 10.2 Display Devices
       • 10.2.1 Configure Display Settings in Windows (5:32)
       • 10.2.2 Configure Advanced Display Settings in Windows (8:24)
       • 10.2.3 Select and Configure Dual Monitors
       • 10.2.4 Configure Display Settings in Linux (1:36)
       • 10.2.5 Configure Display Settings in macOS (5:08)
       • 10.2.6 Display Device Facts
       • 10.2.7 Practice Questions
     • 10.3 Display, Video, and Projector Troubleshooting
       • 10.3.1 Video Troubleshooting (8:53)
       • 10.3.2 Video Troubleshooting Facts
       • 10.3.3 Projector Troubleshooting (3:46)
       • 10.3.4 Projector Troubleshooting Facts
       • 10.3.5 Practice Questions
     • 10.4 Device Driver Management
       • 10.4.1 Device Installation (4:21)
       • 10.4.2 Install and Manage Device Drivers on Windows (11:26)
       • 10.4.3 Manage Devices on Linux (5:09)
       • 10.4.4 Manage Devices on macOS (3:08)
       • 10.4.5 Hardware Device Facts
       • 10.4.6 Device Driver Installation Facts
       • 10.4.7 Manage Devices
       • 10.4.8 Practice Questions
     • 10.5 Device Driver Troubleshooting
       • 10.5.1 Device Driver Troubleshooting (4:58)
       • 10.5.2 Troubleshoot Devices (3:13)
       • 10.5.3 Work with Legacy Devices and Drivers (3:02)
       • 10.5.4 Device Troubleshooting Facts
       • 10.5.5 Manage Devices 1
       • 10.5.6 Manage Devices 2
       • 10.5.7 Practice Questions
6.  
   • 11.0 NETWORKING
     • 11.1 Networking Overview
       • 11.1.1 Networking Introduction (8:20)
       • 11.1.2 Network Types (7:04)
       • 11.1.3 Networking Facts
       • 11.1.4 Practice Questions
     • 11.2 Networking Ports and Protocols
       • 11.2.1 TCP and UDP (6:20)
       • 11.2.2 TCP/IP Protocol Facts
       • 11.2.3 Ports and Protocols (7:14)
       • 11.2.4 Ports and Protocols Facts
       • 11.2.5 Practice Questions
     • 11.3 Client-Side Network Configuration
       • 11.3.1 Device Addressing (7:54)
       • 11.3.2 IPv4 Addressing (10:27)
       • 11.3.3 IPv4 Address Facts
       • 11.3.4 IP Version 6 (7:04)
       • 11.3.5 IPv6 Facts
       • 11.3.6 Configure TCP/IP Properties (4:40)
       • 11.3.7 Configure TCP/IP Settings on Windows 10
       • 11.3.8 Configure TCP/IP Settings on Windows 11
       • 11.3.9 Practice Questions
     • 11.4 Services Provided by Network Devices
       • 11.4.1 Server Roles (13:26)
       • 11.4.2 Server Role Facts
       • 11.4.3 Explore Server Roles (5:29)
       • 11.4.4 Configure DHCP on a Windows Server (7:19)
       • 11.4.5 Configure DNS on a Windows Server (7:16)
       • 11.4.6 Internet Appliances (10:06)
       • 11.4.7 Internet Appliances Facts
       • 11.4.8 Internet of Things (9:03)
       • 11.4.9 Smart Devices (7:03)
       • 11.4.10 Internet of Things Facts
       • 11.4.11 Configure Smart Devices
       • 11.4.12 Embedded Systems (SCADA) (8:02)
       • 11.4.13 Embedded Systems (SCADA) Facts
       • 11.4.14 Practice Questions
     • 11.5 Wireless Networking
       • 11.5.1 Wireless Networking (11:25)
       • 11.5.2 Install a Wireless Network Adapter (2:49)
       • 11.5.3 Wireless Networking Facts
       • 11.5.4 Wireless Security (9:39)
       • 11.5.5 Wireless Security Facts
       • 11.5.6 Wireless Encryption and Authentication (5:47)
       • 11.5.7 Wireless Encryption and Authentication Facts
       • 11.5.8 Configure a Wireless Connection (5:27)
       • 11.5.9 Connect to a Wireless Network
       • 11.5.10 Create a Home Wireless Network
       • 11.5.11 Secure a Home Wireless Network
       • 11.5.12 Configure a Wireless Profile
       • 11.5.13 Infrared, Bluetooth, and NFC (4:31)
       • 11.5.14 Configure Bluetooth Connections (5:11)
       • 11.5.15 Bluetooth, RFID, and NFC Facts
       • 11.5.16 Practice Questions
     • 11.6 SOHO Configuration
       • 11.6.1 SOHO Configuration (7:52)
       • 11.6.2 SOHO Configuration Facts
       • 11.6.3 Configure a SOHO Router (6:37)
       • 11.6.4 Configure a Wireless Router (8:39)
       • 11.6.5 Windows Network Profile Facts
       • 11.6.6 Perform a Firmware Update (4:25)
       • 11.6.7 Update Firmware
       • 11.6.8 Practice Questions
     • 11.7 Networking Hardware
       • 11.7.1 Network Infrastructure (10:01)
       • 11.7.2 Explore Network Switch Settings (7:11)
       • 11.7.3 Network Infrastructure and Device Facts
       • 11.7.4 Internet Connection Types (9:53)
       • 11.7.5 Internet Connection Type Facts
       • 11.7.6 Select and Install a Network Adapter
       • 11.7.7 Configure a Wireless Infrastructure
       • 11.7.8 Configure a DSL Internet Connection
       • 11.7.9 Connect to a VPN (3:39)
       • 11.7.10 Practice Questions
     • 11.8 Command Line Network Utilities
       • 11.8.1 Command Line Network Utilities (4:52)
       • 11.8.2 Use ping and pathping (5:46)
       • 11.8.3 Use ipconfig Command (6:59)
       • 11.8.4 Use ip Command (Linux) (3:24)
       • 11.8.5 Use tracert and traceroute (4:29)
       • 11.8.6 Use nslookup (3:38)
       • 11.8.7 Use dig (Linux) (6:35)
       • 11.8.8 Other Network Command Line Utilities (3:06)
       • 11.8.9 Command Line Network Utilities Facts
       • 11.8.10 Use the Linux ip Command
       • 11.8.11 Explore Configuration Information 1
       • 11.8.12 Explore Configuration Information 2
       • 11.8.13 Explore Configuration Information 3
       • 11.8.14 Practice Questions
     • 11.9 Network Troubleshooting
       • 11.9.1 Network Troubleshooting (8:31)
       • 11.9.2 Troubleshoot Network Connectivity (7:17)
       • 11.9.3 Network Troubleshooting Facts
       • 11.9.4 Fix a Network Connection 1
       • 11.9.5 Fix a Network Connection 2
       • 11.9.6 Practice Questions
7.  
   • 12.0 MOBILE DEVICES
     • 12.1 Laptops
       • 12.1.1 Laptops (5:07)
       • 12.1.2 External Laptop Ports and Functions (5:38)
       • 12.1.3 Laptop Facts
       • 12.1.4 Laptop Special Keys Facts
       • 12.1.5 Change a Laptop Hard Drive (2:26)
       • 12.1.6 Install Laptop Memory (3:32)
       • 12.1.7 Install a Laptop Keyboard (3:18)
       • 12.1.8 Replace Internal Laptop Components (12:30)
       • 12.1.9 Laptop Upgrade and Repair Facts
       • 12.1.10 Practice Questions
     • 12.2 Mobile Device Displays and Components
       • 12.2.1 Display Components (6:05)
       • 12.2.2 Replace LCD Components (7:16)
       • 12.2.3 Mobile Device Displays and Components Facts
       • 12.2.4 Practice Questions
     • 12.3 Laptop Power Management
       • 12.3.1 Portable Power (4:53)
       • 12.3.2 Laptop Power Facts
       • 12.3.3 Batteries (3:20)
       • 12.3.4 Battery Facts
       • 12.3.5 Configure Power Options (3:53)
       • 12.3.6 Edit Power Options
       • 12.3.7 Create a Power Plan
       • 12.3.8 Practice Questions
     • 12.4 Mobile Devices
       • 12.4.1 Mobile Device Overview (9:08)
       • 12.4.2 Mobile Device Facts
       • 12.4.3 Mobile Device Connection Methods (5:17)
       • 12.4.4 Mobile Connection Facts
       • 12.4.5 Mobile Device Accessories (5:23)
       • 12.4.6 Mobile Device Accessory Facts
       • 12.4.7 Practice Questions
     • 12.5 Mobile Device Network Connectivity
       • 12.5.1 Wireless and Cellular Data Connections (9:44)
       • 12.5.2 Wireless and Cellular Data Connections Facts
       • 12.5.3 Networking Mobile Devices (5:11)
       • 12.5.4 MDM and Synchronization (8:43)
       • 12.5.5 Synchronize Mobile Devices (5:16)
       • 12.5.6 Configure MDM Solution (4:48)
       • 12.5.7 MDM and Synchronization Facts
       • 12.5.8 Configure Email on Mobile Devices (2:45)
       • 12.5.9 Mobile Email Configuration Facts
       • 12.5.10 Manage Mobile Devices
       • 12.5.11 Practice Questions
     • 12.6 Mobile Device Security
       • 12.6.1 Mobile Device Security (7:09)
       • 12.6.2 Mobile Device Security Facts
       • 12.6.3 Secure Mobile Devices (5:45)
       • 12.6.4 Configure iPad Access Control and Authentication
       • 12.6.5 Practice Questions
     • 12.7 Laptop and Mobile Device Troubleshooting
       • 12.7.1 Common Laptop Issues (7:57)
       • 12.7.2 Laptop Maintenance Facts
       • 12.7.3 Battery Recalibration Facts
       • 12.7.4 Laptop Troubleshooting Facts
       • 12.7.5 Mobile Device Troubleshooting (12:07)
       • 12.7.6 Maintain Mobile Devices (5:53)
       • 12.7.7 Mobile Device Troubleshooting Facts
       • 12.7.8 Practice Questions
8.  
   • 13.0 PRINTING
     • 13.1 Printer Overview
       • 13.1.1 Printing Overview (4:27)
       • 13.1.2 Printer Overview Facts
       • 13.1.3 Install a Local Printer (6:04)
       • 13.1.4 Select and Install a Printer
       • 13.1.5 Configure Printer Properties (9:15)
       • 13.1.6 Manage Print Jobs (4:55)
       • 13.1.7 Printing Management Facts
       • 13.1.8 Add a Printer
       • 13.1.9 Manage Printing
       • 13.1.10 Practice Questions
     • 13.2 Print Connectivity
       • 13.2.1 Printer Connectivity Methods (8:22)
       • 13.2.2 Share a Printer (4:12)
       • 13.2.3 Configure a Wireless Network Printer (3:11)
       • 13.2.4 Printer Connectivity Methods Facts
       • 13.2.5 Network Scanning Methods (6:57)
       • 13.2.6 Network Scanning Method Facts
       • 13.2.7 Configure Network Printing
       • 13.2.8 Practice Questions
     • 13.3 Printer Types and Components
       • 13.3.1 Laser Printers (7:46)
       • 13.3.2 Laser Printing Facts
       • 13.3.3 Inkjet Printers (6:29)
       • 13.3.4 Inkjet Printer Facts
       • 13.3.5 Thermal Printers (4:58)
       • 13.3.6 Thermal Printers Facts
       • 13.3.7 Impact Printers (7:04)
       • 13.3.8 Impact Printers Facts
       • 13.3.9 3D Printers (8:31)
       • 13.3.10 3D Printer Facts
       • 13.3.11 Practice Questions
     • 13.4 Printer Troubleshooting
       • 13.4.1 Printer Troubleshooting (9:50)
       • 13.4.2 Troubleshoot Printing (3:46)
       • 13.4.3 Printer Troubleshooting Facts
       • 13.4.4 Practice Questions
9.  
   • 14.0 SECURITY
     • 14.1 Security Best Practices
       • 14.1.1 Best Practices for Securing Workstations (7:23)
       • 14.1.2 Workstation Security Facts
       • 14.1.3 Best Practices for Account Management (4:46)
       • 14.1.4 Security Policy Facts
       • 14.1.5 Practice Questions
     • 14.2 Incident Response and Regulated Data
       • 14.2.1 Incident Response (7:43)
       • 14.2.2 Incident Response Facts
       • 14.2.3 Regulated Data (4:39)
       • 14.2.4 Regulated Data Facts
       • 14.2.5 Practice Questions
     • 14.3 Physical Security
       • 14.3.1 Building Physical Access Measures (4:47)
       • 14.3.2 Building Physical Access Measure Facts
       • 14.3.3 Use a Biometric Scanner (2:14)
       • 14.3.4 Practice Questions
     • 14.4 Logical Security Measures
       • 14.4.1 Logical Security Measures (7:27)
       • 14.4.2 Logical Security Measures Facts
       • 14.4.3 Configure a Screen Saver Password (2:00)
       • 14.4.4 Require a Screen Saver Password
       • 14.4.5 Elevate Privileges on Linux (6:12)
       • 14.4.6 Configure Password Policies on Windows (7:28)
       • 14.4.7 Enforce Password Settings
       • 14.4.8 Manage Linux Passwords
       • 14.4.9 Manage Authentication on Windows (7:06)
       • 14.4.10 Use Windows Certificate Manager (2:32)
       • 14.4.11 Practice Questions
     • 14.5 Social Engineering Attacks
       • 14.5.1 Social Engineering (5:03)
       • 14.5.2 Social Engineering Facts
       • 14.5.3 Threats (8:28)
       • 14.5.4 Threat Facts
       • 14.5.5 Vulnerabilities (5:50)
       • 14.5.6 Vulnerability Facts
       • 14.5.7 Practice Questions
     • 14.6 Data Destruction and Disposal
       • 14.6.1 Data Disposal and Destruction (4:42)
       • 14.6.2 Wipe a Disk (7:19)
       • 14.6.3 Data Disposal and Destruction Facts
       • 14.6.4 Configure Remote Wipe
       • 14.6.5 Practice Questions
     • 14.7 Malware Protection
       • 14.7.1 Malware (6:12)
       • 14.7.2 Malware Facts
       • 14.7.3 Implement Malware Protection on Windows (6:31)
       • 14.7.4 Configure Microsoft Defender Antivirus
       • 14.7.5 Implement Malware Protection on Linux (7:11)
       • 14.7.6 Implement Malware Protection on macOS (7:10)
       • 14.7.7 Malware Removal Best Practice (4:48)
       • 14.7.8 Malware Removal Best Practice Facts
       • 14.7.9 Practice Questions
     • 14.8 Firewalls
       • 14.8.1 Firewalls (4:48)
       • 14.8.2 Configure Windows Firewall (4:07)
       • 14.8.3 Firewall Facts
       • 14.8.4 Configure Microsoft Defender Firewall
       • 14.8.5 Network Appliances (2:25)
       • 14.8.6 Network Appliance Facts
       • 14.8.7 Practice Questions
     • 14.9 Proxy Servers
       • 14.9.1 Proxy Settings (4:26)
       • 14.9.2 Configure Proxy Settings (3:41)
       • 14.9.3 Proxy Server Facts
       • 14.9.4 Use a Proxy Server
       • 14.9.5 Practice Questions
     • 14.10 Install, Configure, and Secure Browsers
       • 14.10.1 Browsers (7:05)
       • 14.10.2 Browser Facts
       • 14.10.3 Install Browser and Extensions (5:21)
       • 14.10.4 Browser Settings (3:54)
       • 14.10.5 Configure Browser Settings (5:18)
       • 14.10.6 Browser Setting Facts
       • 14.10.7 Practice Questions
     • 14.11 Security Troubleshooting
       • 14.11.1 Troubleshoot PC Security Issues (6:35)
       • 14.11.2 Troubleshoot PC Security Facts
       • 14.11.3 Troubleshoot Mobile OS Security Issues (3:20)
       • 14.11.4 Troubleshoot Mobile OS Security Facts
       • 14.11.5 Practice Questions