Question: 51
Which of the following BEST describes the main function of a web server?
A. Storing files and controlling user access
B. Setting up personal mailboxes and calendars
C. Providing IP addresses and printing services
D. Hosting home pages and business portals

Question: 52
Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?
A. Isolation
B. Authentication
C. Hardening
D. Authorization

Question: 53
A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?
A. Clean the filter.
B. Adjust the standby timeout.
C. Check the power cable connection.
D. Replace the bulb.

Question: 54
A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?
A. Contaminated fuser
B. Worn rollers
C. A misfeed
D. Page orientation

Question: 55
A technician needs to improve a workstation’s overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?
A. M.2
B. SAS
C. HDD
D. SCSI

Question: 56
A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?
A. Digitizer issues
B. Overheating
C. Broken screen
D. Malware

Question: 57
While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?
A. Close other video software and retry.
B. Adjust the conference software to a compatible resolution.
C. Switch the video from the webcam to “conference” mode.
D. Reseat or replace the webcam.

Question: 58
A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?
A. Hidden SSID
B. Device interference
C. Ethernet port flapping
D. High ISP latency

Question: 59
A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?
A. Cross-platform functionality
B. Software compatibility
C. Test case development
D. Sandbox environment

Question: 60
A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?
A. S.M.A.R.T failure
B. IOPS failure
C. DIMM failure
D. RAID failure

Question: 61
A laptop’s external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?
A. Research new webcam firmware.
B. Restart the computer and run system diagnostics.
C. Reseat the webcam.
D. Reinstall the webcam software and drivers.

Question: 62
Which of the following describes the main difference between T568A and T568B cabling standards?
A. The T568B data transfer rate is higher than T568A.
B. The green and the orange cables are interchanged.
C. T568A is used in blue cables, and T568B is used in green cables.
D. The standards use different cable connectors.

Question: 63
A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Select TWO).
A. RAM module
B. Graphics card
C. CPU
D. Boot order
E. USB flash drive
F. Power supply

Question: 64
Which of the following describes metered utilization of cloud resources?
A. Resources provisioned instantly
B. Payments made only for resources that are used
C. Resources pooled to increase computing power
D. Implementation of rapid elasticity

Question: 65
A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?
A. Coaxial
B. Shielded Cat 6
C. Plenum Cat 5e
D. Multimode fiber

Question: 66
A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?
A. Try to extract data.
B. Reseat the RAM modules.
C. Inspect the fan.
D. Check the CD tray.

Question: 68
A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?
A. Replace the graphics card.
B. Replace the screen, as the customer insists.
C. Recommend the usage of an external display instead.
D. Ensure the backlight is functioning as expected.

Question: 69
An online retailer wants to save money and is considering migrating to the public cloud so peak is over. Which of the following BEST describes this aspect of cloud computing?
A. Rapid elasticity
B. Metered utilization
C. Shared resources
D. High availability

Question: 70
A colleague has a laptop that has been working as expected for several years wall outlet. The MOST likely component that needs to be replaced is the:
A. power adapter.
B. battery.
C. system fan.
D. hard drive.

Question: 71
A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10

Question: 72
A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?
A. SODIMM
B. DDR3
C. ECC
D. VRAM

Question: 73
A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?
A. Try to set as many pins as possible.
B. Install an adaptor to create a universal socket.
C. Verify the socket type and manufacturer.
D. Find a compatible motherboard for the CPU.

Question: 74
DRAG DROP
An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

Question: 75
SIMULATION
Laura, a customer, has instructed you to configure her home office wireless access point. She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi
Shared Key: CompTIA
Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
Smartphone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS
Configure Laura’s wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

Question: 76
SIMULATION
A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network. The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.

INSTRUCTIONS
Use the appropriate cables. cable ends, tools and equipment to configure the network and connect an components accordingly

There are 2 steps and the simulation starts on step 1.

Question: 77
Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?
A. NFC device
B. ADF/flatbed scanner
C. Camera/webcam
D. QR scanner

Question: 78
A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?
A. OHCP pool configuration
B. MAC filtering list
C. Wireless protocol settings
D. ONS servers

Question: 79
Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?
A. Community cloud
B. Rapid elasticity
C. High availability
D. Metered service

Question: 80
A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?
A. The print drum is worn and loose causing the printing to be light in places
B. The ribbon is low on ink or missing and must be replaced to get proper output
C. The heating element has failed, and a new one needs to be installed for proper transfer
D. The wrong type of filement is loaded, preventing it from sticking correctly
E. The fuser assembly is not calibrated properly, causing it to impact the paper too hard

Question: 81
A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
A. Optical disk drive
B. eMMC storage device
C. 15,000rpm drive
D. RAID 10 array

Question: 82
A technician installed new firmware on the company’s laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
A. Change the language settings on the printers
B. Reboot all the machines having the issues
C. Reboot all the printers.
D. Install an updated printer driver on the print server

Question: 83
Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?
A. Switches only send data to the specific computer, while hubs send data to all computers inside the network.
B. Switches compress data while hubs send uncompressed data
C. Switches receive data and route it to all computers inside the network while hubs receive data and do not route
D. Switches scramble data, while hubs send data in the original form.

Question: 84
A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?
A. DiskPart
B. Diskmgmt
C. Disk Cleanup
D. BitLocker

Question: 85
A computer that contains critical data has not been backed up and will not boot past a S. M.A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?
A. Run diagnostics on the faulty hard drive using a boot disk
B. immediately replace the hard drive generating the SMART error
C. Turn off S. M. A. R. T, monitoring in the computer’s BIOS settings
D. Attempt to boot the operating system in safe mode

Question: 86
A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the technician advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes of these errors? (Choose two.)
A. Missing drives in the OS
B. RAID failure
C. Bootable device not found
D. Data loss
E. Controller failure
F. CMOS corruption
G. TPM malfunction

Question: 87
A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?
A. Coaxial
B. Shielded Cat 6
C. Plenum Cat 5e
D. Multimode fiber

Question: 88
Which of the following would be BEST reason to use a virtual machine as a sandbox?
A. To test new software in a safe environment
B. To increase the efficient use of computing resources
C. To run multiple machines on the same hardware
D. To have dedicated hardware for a single system

Question: 89
A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
A. Verify the power rating of the charger.
B. Ensure all unnecessary connectivity features are disabled.
C. Check that all missing smartphone OS updates are applied.
D. Complete a factory reset of the phone

Question: 90
In which of the following places is a laptop’s wireless antenna MOST likely located?
A. Near the network interface card
B. Underneath the battery
C. Integrated into the motherboard
D. In the bezel of the lid

Question: 91
A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?
A. DHCP
B. AAA
C. DNS
D. ARP

Question: 92
Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?
A. Updating the keyword filtering
B. Editing the sender policy framework
C. Contacting the gateway vendor
D. Verifying DMARC is enabled

Question: 93
A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost effective solution to monitor the traffic?
A. Spectrum analyzer
B. Network tap
C. Lookback plug
D. Toner probe

Question: 94
While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?
A. The channel is reserved for licensed band use.
B. The channel selection is defective, contact the manufacturer.
C. The channel must be unblocked by the vendor.
D. The device requires a firmware update to unlock the channel.

Question: 95
A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?
A. The phone requires a firmware update to address charging issues.
B. The charge port contains foreign objects, such as lint.
C. The phone’s battery has swelled, preventing the utilization of the charge port.
D. The phone has experienced water damage, thus the battery is not charring.

Question: 96
A user working in the field reported the GPS stopped working on a phone. The user’s older, in-car GPS continued to function. Later, the user reported that the phone’s GPS started working again. Which of the following MOST likely caused the phone’s GPS to fail?
A. The cell phone was in conservation mode
B. The cell phone had lost service to the earner
C. The eel phone received a firmware update
D. The cell phone had overheated

Question: 97
A system administrator has been tasked with allowing SMTP traffic through the system’s host-based firewall. Which of the following ports should the administrator enabled?
A. 23
B. 25
C. 80
D. 161

Question: 98
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?
A. Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.
B. Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.
C. Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.
D. Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

Question: 99
A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:

HDMI Blocked due to Copy Protection

Which of the following is the MOST likely cause of the error?
A. The HDMI cannot carry the signal from the DVD to the projector.
B. The user needs to switch from HDMI to a cable standard such as DisplayPort.
C. The projector does not support the necessary HDCP protocol.
D. The user needs to enable cony-protected sources in the projector’s settings.

Question: 100
Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?
A. Roller
B. Drum
C. Transfer belt
D. Ribbon