Question: 601
A user’s smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone’s Wi-Fi network settings. Which of the following should the user do next to resolve the issue?
A. Replace the router.
B. Update the smartphone’s OS.
C. Switch the router to 5GHz.
D. Check the range of the router.
Question: 602
A user’s desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following should the technician do first to identify the issue?
A. Check that the power cable is not damaged.
B. Ensure the power supply is set to the correct voltage.
C. Verify the power supply is outputting adequate wattage.
D. Inspect the power supply fan for debris
Question: 603
Some keys on a user’s laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?
A. Antistatic cloth
B. Compressed air
C. Cleaning wipe
D. Soap and water
Question: 604
Which of the following technologies can be used to connect a home PC to a company’s network?
A. VLAN
B. VM
C. VPN
D. VoIP
Question: 605
An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue. Which of the following steps should the administrator take next?
A. Perform a full data backup.
B. Review logs to verify the theory.
C. Replace the failing drive.
D. Document the findings and outcomes.
Question: 606
A user connected a laptop to a projector. The image on the screen is very fuzzy, but the image’s
brightness is satisfactory. Which of the following projector settings should the user adjust first to correct the issue?
A. Focus
B. Aspect ratio
C. Keystone
D. Resolution
Question: 607
A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?
A. Set up the device to email the documents to a group address.
B. Make copies of the documents and have an office administrator manually distribute them.
C. Implement badge access on the printer.
D. Configure scanning to an SMB share with executive access.
Question: 608
A computer technician is investigating issues with a user’s workstation. The user reports the
following:
•Loading the operating system takes much longer than usual
•Clicking sounds are coming from inside the workstation
Which of the following is the most likely cause of the issue?
A. The CPU is overheating.
B. The system fans are damaged.
C. The hard drive is failing.
D. The MBR has been wiped.
Question: 609
A technician is troubleshooting a wireless network issue that is intermittently affecting two users. Which of the following is the most likely cause of the issue?
A. Incorrect SSID
B. Offline DHCP server
C. Corrupted router firmware
D. Duplicate IP addresses
Question: 610
A technician needs to assign an IP address to a Windows PC, but a network connection is unavailable. Which of the following tools would be best for the technician to use?
A. DHCP
B. TFTP
C. APIPA
D. DNS
Question: 611
A technician is implementing a RAID array for the financial department. The solution should allow fast access to data and maximum redundancy. Which of the following RAID configurations best meets these requirements?
A. 0
B. 1
C. 5
D. 10
Question: 612
A user states that the touch pad cursor shows a trail when moved. The issue started after a coworker used the machine. Which of the following areas should be used to fix this issue?
A. Ease of Access
B. User Settings
C. Display
D. Mouse
Question: 613
A customer is having an issue printing documents. The customer can print a text document without any issue. However, when the customer prints a PDF containing images, the job fails and no other jobs will run until the computer is rebooted. Which of the following is the most likely cause of the issue?
A. The firmware is EOL.
B. The printer is using a PostScript driver.
C. The user is sending too many documents.
D. The print queue is moving too slowly
Question: 614
Which of the following DNS records is used to point to a mail server?
A. TXT
B. AAA
C. A
D. MX
Question: 615
An engineer is troubleshooting a missing new drive in Windows 10 and discovers the drive was
formatted before going offline. Which of the following steps should the engineer take to resolve the issue?
A. Close any applications that are utilizing too many resources.
B. Remove any excess cables connected to the motherboard.
C. Check if the drive was formatted to ext4.
D. Enable low power mode on all the other connected devices.
Question: 616
A technician is installing multiple plain old telephone service lines for a client. Which of the following tools should the technician use to attach the cables? (Select two).
A. Punchdown tool
B. Multimeter
C. Toner probe
D. Wi-Fi analyzer
E. Loopback plug
F. Network tap
Question: 617
A company needs to secure remote user data with minimal interaction. Which of the following
should the company do?
A. Configure self-encrypting hardware.
B. Update firewall rule sets.
C. Enable BIOS passwords.
D. Remove physical ROM drives.
Question: 618
HOTSPOT
A technician is diagnosing several device issues reported by employees.
INSTRUCTIONS
Click on each device to review the issue. Then select the appropriate issue and solution
from the drop-down menu. Each option may be used more than once.
Question: 619
HOTSPOT
An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and, recently whenever they need to print legal sized documents, the paper jams before anything is printed on it.
The following paper sizes are used:
Letter (8.5x11in/21.59×27.94cm)
Legal (8.5x14in/21.59×35.56cm)
Oversized (11x17in/27.94×43.18cm)
Question: 620
A user is unable to get a laptop screen to display on the conference room TV. The room has an in room computer, which is currently being displayed on the TV screen. The user has plugged the laptop into the conference room’s wireless HDMI dongle, but the TV screen is still showing the in-room computer desktop. Which of the following should the user do to most likely resolve the issue?
A. Confirm that the user’s Wi-Fi settings are correct.
B. Adjust the settings on the wireless HDMI base station.
C. Change the input on the conference room’s TV.
D. Replace the in-room computer’s HDMI cable.
Question: 621
A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able to save a small number of pictures on the microSD cards before running out of space. Which of the following is the most likely issue?
A. The microSD cards were not properly formatted before being installed.
B. The microSD cards are not compatible with the smartphones.
C. The microSD cards are not capable of UHD storage.
D. The microSD cards were not selected for camera storage.
Question: 622
A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?
A. Document findings, actions, and outcomes.
B. Establish a theory of probably cause.
C. Test the theory to determine cause.
D. Establish a plan of action.
Question: 623
Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user’s issue?
A. Reinstall the printer driver on the user’s computer.
B. Print to a different printer in the office.
C. Set the printer defaults in the Control Panel to print to letter-sized paper.
D. Have the user check the page size on every print job.
Question: 624
Users have been reporting slow network traffic in a branch office, and the technician needs to determine if packet loss is occurring on the network. Which of the following would the technician most likely use to passively assess the network traffic issue?
A. Cable tester
B. Network tap
C. Wi-Fi analyzer
D. Toner probe
Question: 625
Which of the following cloud service models is most likely to provide application patching?
A. PaaS
B. DaaS
C. laaS
D. SaaS
Question: 626
A field technician is responding to a ticket about an animated sign with double images. One image is stationary, and the other image is live. Which of the following is the cause of the issue?
A. Bad display cable
B. Burned out bulbs
C. Display burn-in
D. Incorrect color settings
Question: 627
A technician is running a 279ft (85m) network cable between buildings that will share conduit with a large power cable. Which of the following is the most appropriate cable for the technician to use for this project?
A. Fiber
B. Coaxial
C. Cat 5e
D. Cat 6
Question: 628
An engineer is upgrading the power supply of a workstation to add a GPU. The current power supply is 380W, and the GPU is a six-pin power connector. Which of the following is the minimum power supply the engineer should install?
A. 400W
B. 450W
C. 500W
D. 550W
Question: 629
A department is upgrading its printers and wants to save money on consumables. Which of the following printer features would allow the department to cut costs?
A. Collate
B. Duplex
C. Secure print
D. Scanner
Question: 630
A user wants to overclock a GPU but is concerned about potential overheating. Which of the following would best address the user’s concern?
A. Thicker thermal pads
B. Liquid cooling
C. Larger heat sink
D. Fan upgrade
Question: 631
A technician installed four hard drives in a RAID 5 configuration. After creating the array, the technician is unable to copy files to the array within Windows. Which of the following should the technician do next?
A. Decrease the number of drives to three.
B. Partition and format the volume.
C. Rebuild the array.
D. Check the hot spare status.
Question: 632
A user purchased a retail router and would like to set up a private network. Which of the following network address ranges should the user configure?
A. 170.50.0.0 to 170.50.255.255
B. 172.16.0.0 to 172.31.255.255
C. 224.0.0.0 to 224.255.255.255
D. 239.0.0.0 to 239.255.255.255
Question: 633
A company issued smartphones to users who work from home. The devices are enrolled and configured within the company’s MDM, and hardening profiles were deployed to each device for greater security. Which of the following services best enhances security for remote users accessing company resources? (Select two).
A. Two-factor authentication
B. Managed corporate applications
C. Cloud data synchronization
D. Automated device setup
E. GPS location tracking
F. PIN code enforcement
Question: 634
A technician is troubleshooting poor printing quality on an inkjet printer. The pages have white lines running through the text and graphics. Which of the following is the most likely cause?
A. Worn out rollers
B. Clogged printhead
C. Faulty ink cartridges
D. Poor quality paper
Question: 635
A user wants to create a VM on a computer. Which of the following should the user check first?
A. Installed RAM amount
B. Hard drive space
C. BIOS CPU settings
D. Graphics card compatibility
Question: 636
A technician is upgrading memory on a laptop that is experiencing performance issues. Which of the following RAM types should most likely be specified for installation?
A. ECCDIMMDDR5
B. High latency DDR5
C. Registered DIMM DDR5
D. SODIMM DDR5
Question: 637
An administrator configured multiple networked devices to store data that can be accessed as local storage. Which of the following did the administrator create?
A. PAN
B. WLAN
C. SAN
D. MAN
Question: 638
A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for
NVMe. Which of the following form factors should the technician most likely install in the laptop?
A. 2.5
B. 3.5
C. M.2
D. SD
Question: 639
A company is deploying tablets to all branch offices. The company needs a way to set security settings and configure which applications can be installed on the tablets. Which of the following is the best way for the company to remotely perform these tasks?
A. SSH
B. RDP
C. VPN
D. MDM
Question: 640
A user’s computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?
A. Run sfc /scannow on the hard drive.
B. Replace the hard drive.
C. Runchkdsk /f on the hard drive.
D. Reformat the hard drive.
Question: 641
Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user’s issue?
A. Reinstall the printer driver on the user’s computer.
B. Print to a different printer in the office.
C. Set the printer defaults in the Control Panel to print to letter-sized paper.
D. Have the user check the page size on every print job.
Question: 642
A technician is troubleshooting a laptop that sometimes fails to charge. The technician has already tested the power adapter and determined the connection is good. Which of the following is the most likely cause of the issue?
A. Defective DC jack
B. Failing cooling fan
C. Bad memory
D. Overheating CPU
Question: 643
A technician recently reinstalled a previously virtualized application directly to a user’s computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?
A. Installed the software on the base operating system.
B. Installed the wrong license type.
C. Installed the application with administrator rights.
D. Reset the user’s application virtualization session.
Question: 644
Which of the following protocols can be used to securely access a remote network to troubleshoot
various devices?
A. FTP
B. RDP
C. SSH
D. TFTP
Question: 645
Which of the following cloud models provides hardware environment equivalent components to develop a solution?
A. SaaS
B. laaS
C. PaaS
D. DBaaS
Question: 646
Which of the following scenarios best illustrate a need for VDI? (Select two).
A. An employee needs the ability to work remotely on a non-company-provided computer
B. A company that needs to store 10PB worth of data
C. An employee has latency-sensitive workflow requirements
D. A bank that has security concerns regarding employee activity
E. A payment processor that is planning on implementing virtual currency
F. An application developer who needs to configure network settings for an application
Question: 647
A user reports that a laser printer’s toner does not stick to the paper. The user has tried multiple brands of paper and is unable to print legible documents. Which of the following should be replaced to ensure proper printouts?
A. Fuser unit
B. Toner distribution sensor
C. Paper charge transformer
D. Toner cartridge
Question: 648
A user reports that files are taking hours to transfer from a device to an external USB drive. The technician confirms that the device’s cables are connected and the correct USB port is being used. Which of the following steps should the technician take next when troubleshooting the issue?
A. Turn off all Bluetooth devices.
B. Update the device drivers.
C. Replace the USB drive.
D. Replace the device’s USB port.
Question: 649
Which of the following differentiates PAN from LAN?
A. PAN creates a wireless connection between smart devices.
B. PAN creates a highly secure environment.
C. PAN creates a faster connection.
D. PAN needs regular maintenance to function properly.
Question: 650
A technician is upgrading a user’s laptop from an HDD to an SSD. The user’s laptop only has a single bay for a hard drive. Which of the following characteristics of the SSD is the most important in this scenario?
A. Partition type
B. Storage size
C. Form factor
D. Transfer speed
Question: 651
Which of the following should a technician use to terminate an RJ45 port?
A. Cable tester
B. Punchdown tool
C. Toner probe
D. Cable stripper
Question: 652
Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:
Which of the following is the most likely explanation?
A. Applicable ports have been closed during routine hardening.
B. Server gateway settings are incorrect.
C. The server lost power during a recent storm and did not resume operation.
D. The route was removed from the border router.
Question: 653
A large office is eliminating all personal primers for VIP staff members and replacing these devices with one enterprise MFP. Human resources staff members are concerned about printing confidential documents on the new device. Which of the following best addresses this concern?
A. Central printer server
B. Secure print
C. Audit logs
D. Wi-Fi direct printing
Question: 654
A user is unable to browse any web pages. However, the user can ping the IP address 8.8.4.4. Which of the following is most likely causing the issue?
A. The user does not have permission to view the website.
B. The website is offline and not responding.
C. The DNS settings are not configured on the user’s device.
D. The DHCP server is not reachable from the user’s device.
Question: 655
A technician is replacing the power supply in a computer. Which of the following safety measures should the technician take to protect the computer?
A. Wear an antistatic wrist strap.
B. Wear protective eyewear.
C. Wear gloves.
D. Minimize the use of tools.
Question: 656
A technician receives a call from a user about a new USB 3.1 docking station. The user claims that their laptop does not charge when connected to the dock. The user confirms that the AC adapter for the dock is plugged in. Which of the following is the most likely cause?
A. The dock is not designed to provide power passthrough.
B. The dock is only connected to a USB 3.0 port.
C. Proper drivers for the dock were not installed.
D. Too many accessories are plugged into the dock.
Question: 657
A user’s computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?
A. Check the temperature of the CPU.
B. Update the device driver.
C. Read the event logs.
D. Replace the power supply.
Question: 658
A VM was set up to deny access to the host computer and any network resources. Which of the following describes this scenario?
A. Sandbox
B. Cross-platform virtualization
C. Legacy application
D. Hypervisor
Question: 659
A user regularly travels to multiple sites to take pictures with a mobile device and transfers those pictures to a computer via a removable SD card. Recently, the SD card was damaged and had to be replaced. Now, the user is unable to save pictures to the new SD card. Which of the following should the user verify first so pictures can be saved to the SD card?
A. The card is correctly formatted.
B. The card is a storage device.
C. The card is not locked.
D. The card is initialized.
Question: 660
A laptop is displaying vertical lines in different colors on the screen. Which of the following components should a technician replace to most likely correct this issue?
A. Inverter
B. Motherboard
C. Low-voltage differential signaling cable
D. Liquid crystal display
Question: 661
A technician is reviewing the following network settings for a workstation that is having trouble accessing the internet:
Which of the following is causing the issue?
A. Networking was not configured using DHCP.
B. IPv6 should be used instead of IPv4.
C. The netmask is wrong.
D. The workstation has the incorrect gateway.
Question: 662
After replacing a hot-swappable hard drive in a RAID 5 array, a technician notices decreased disk performance for approximately 12 hours. Which of the following is the most likely cause of the performance issue?
A. Losing a drive caused data loss.
B. Data is being written to the new drive.
C. The array is repairing corrupt data sectors.
D. Another drive has gone offline.
Question: 663
A technician needs to configure a firewall to enable network printing. Which of the following network ports should be opened? (Select two).
A. 3389 (RDP)
B. 23 (Telnet)
C. 25 (SMTP)
D. 515 (LDP)
E. 631 (IPP)
F. LPT1
Question: 664
A technician is setting up a new workstation at a customer’s office. The office network has one public IP address and utilizes NAT for the internal network. In addition, DHCP is not used, so all IP addresses are manually provisioned. Which of the following IP addresses should the technician assign to the workstation?
A. 172.15.65.10
B. 175.16.20.3
C. 192.168.1.56
D. 193.167.35.4
Question: 665
SIMULATION
A third-party contractor recently installed a new switch, router, and cabling for a small corporate office. After the installation, users started experiencing issues connecting to resources over the network.
INSTRUCTIONS
Click on each PC and server to review outputs. From the remediation section on
the right, select an issue and solution for each device.
PC1
PC2
Server 1
Server 2
Question: 666
A user wants to confirm that all necessary hardware is functional for a webinar. Which of the following should the user test and configure in the webinar application prior to joining? (Select three).
A. Keyboard
B. Digital pen
C. Speakers
D. Mouse
E. Camera
F. Docking station
G. Microphone
H. Monitor
Question: 667
Which of the following configurations is used to logically segregate computers that are physically connected to the same network?
A. WLAN
B. VPN
C. VLAN
D. MAN
Question: 668
While configuring a new network printer, a technician observes that the router cannot use a specific static IP address due to security restrictions. Which of the following should the technician use to ensure the printer always gets the same IP address even if the router is restarted?
A. Reservation
B. Scope
C. Lease
D. Exclusion
Question: 669
Which of the following is an isolated virtual machine?
A. Sandbox
B. Hypervisor
C. Container
D. VDI
Question: 670
A user is testing a new operating system that is contained on a USB drive. The user wants the new OS to load automatically when the computer is powered on. Which of the following should the user configure?
A. BIOS password
B. Trusted Platform Module
C. USB permissions
D. Boot options
Question: 671
A user is unable to access the internet, but other users in the same office are not having an issue. All users’ devices are hardwired to the network. Which of the following tools should the technician use to determine the issue?
A. Loopback plug
B. Network tap
C. Wi-Fi analyzer
D. Punchdown tool
Question: 672
Which of the following allows for a beam of light to transmit data through a flexible cable?
A. Coaxial
B. HDMI
C. Thunderbolt
D. Single-mode fiber
Question: 673
Which of the following is a legacy, 15-pin cable type?
A. DisplayPort
B. DVI
C. VGA
D. HDMI
Question: 674
A technician is connecting a hands-free car system via Bluetooth. Which of the following is a security feature that should be used for this task?
A. BitLocker
B. Biometrics
C. TPM
D. PIN code
Question: 675
A technician needs to adjust the VLAN to allow users in the sales department to access the marketing department’s network resources. Which of the following should the technician configure?
A. Network card
B. Patch panel
C. Switch
D. Server
E. Hub
Question: 676
A user is unable to hear sound from a laptop. However, the user can hear sound when connected to a Bluetooth headset. Which of the following actions would most likely resolve the issue?
A. Updating the Bluetooth drivers
B. Toggling the laptop’s mute setting
C. Updating the speaker drivers
D. Replacing the laptop’s speakers
Question: 677
A mechanical engineer’s PC has started randomly shutting off whenever the engineer attempts to render a design. The mechanical engineer states that the PC has worked for three years without issue. Which of the following should the technician perform first to diagnose the issue? (Select two).
A. Listen for POST beeps when turning on the PC.
B. Check if the computer is overheating.
C. Run chkdsk.
D. Reinstall the operating system.
E. Check if the graphics card is compatible with the motherboard.
F. Replace the HDD.
Question: 678
A technician is troubleshooting a network issue. Users report that the connection keeps dropping and reconnecting every few seconds. The technician:
• Verifies the network configuration settings are correct on the workstation
• Tests the network cable from the workstation to the switch and finds no issues
• Uses a known-good workstation on the existing network cable and replicates the reported issue
Which of the following should the technician do next?
A. Add new network hardware to reduce congestion.
B. Assign a static IP to the impacted workstations.
C. Validate the environment for external interference.
D. Check the network logs for evidence of port flapping.
Question: 679
Which of the following should a technician use in DNS to map a device to an IPv6 address?
A. A
B. CNAME
C. AAAA
D. MX
Question: 680
A technician is configuring the router for a small business network. Which of the following settings should the technician configure first?
A. DHCP
B. UPnP
C. MAC filtering
D. VPN
Question: 681
A technician just decommissioned an on-premises email server. Users are now complaining that scan-to-email is not working. Which of the following actions should the technician most likely take?
A. Configure an email relay on an existing server.
B. Configure a secure, cloud-based email relay.
C. Bring the old email server back into production.
D. Configure a new email server from scratch.
Question: 682
Employees are concerned about sensitive data being printed on a shared multifunction printer located in a high-traffic hallway. Which of the following should a technician do to address this concern?
A. Set up a PIN for user authentication at the printer.
B. Relocate the printer to an unused office space.
C. Configure printing of sensitive data through a specific tray.
D. Schedule print jobs to be released at certain times.
Question: 683
A user’s phone does not respond to touch. A technician inspects the phone but does not see any evidence of physical damage. The technician restarts the device, which does not fix the issue. Which of the following components should the technician examine next?
A. Battery
B. Screen
C. Stylus
D. Digitizer
Question: 684
A technician builds a custom computer for a customer, installing a high-end video card that draws 550W at maximum load. After a day of using the computer, the customer notices video loss and a burning smell. Which of the following should the technician troubleshoot first?
A. Video card seating in the PCIe slot
B. RAM overclock configuration in the BIOS
C. ATX 3.0 16-pin connector
D. Chassis fan-speed settings
Question: 685
A user reports that a PC occasionally fails to start. The user restarts the PC, but the performance is degrading. The technician hears a strange repetitive ticking noise coming from the PC. Which of the following should the technician do first?
A. Try to extract data
B. Reseat the RAM modules
C. Inspect the fan
D. Check the CD tray
Question: 686
A company wants to get the fastest network speeds possible between nearby locations. If all technologies are available, which of the following connection types should the company use?
A. Fiber
B. DSL
C. Satellite
D. Coaxial
Question: 687
Which of the following servers is used to collect data and information about events from a network connected
host?
A. DNS
B. Mail
C. Print
D. Syslog
Question: 688
Which of the following virtualization technologies is best suited for running microservices?
A. Containers
B. VDI
C. Type 2 hypervisors
D. Type 1 hypervisors
Question: 689
Which of the following is used to verify if a NIC port can send and receive data?
A. Loopback plug
B. Toner probe
C. Cable tester
D. Network tap
Question: 690
A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?
A. Roll back recent system updates.
B. Reinstall RAM in different slots.
C. Update the OS to the latest version.
D. Replace the faulty motherboard.
Question: 691
A user tries to connect a monitor to a laptop to have an additional screen for work, but both screens show the same content. Which of the following should the user do to resolve the issue?
A. Use the Add New Hardware assistant to add the monitor and set up the required settings.
B. Purchase a docking station to connect both the laptop and the monitor.
C. Configure the Windows tiling feature to display multiple windows.
D. Go to the Display settings and configure the external monitor as extended.
Question: 692
A user reported that a laptop would no longer turn on after the battery was depleted, even though the laptop was charged the night before. An on-site technician was dispatched with a spare laptop and verified that the AC adapter and power cord were functional. Which of the following was the most likely cause of the issue?
A. Swollen battery
B. Calibration corruption
C. Excessive wattage
D. Damaged port
Question: 693
Which of the following is used to register inputs on a touch-screen monitor?
A. Inverter
B. Digitizer
C. OLED
D. Cathode-ray tube
Question: 694
A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?
A. Update the printer drivers.
B. Select the correct paper size.
C. Clean the pickup rollers.
D. Replace the toner cartridge.
Question: 695
A company needs to print several copies of a multipage document with the least consumption of resources possible. Which of the following settings will best accomplish this task?
A. Duplex
B. Orientation
C. Tray settings
D. Quality
Question: 696
An IT specialist sets up a wireless router in a SOHO environment. Afterwards, several devices cannot access the internet and are assigned IP addresses starting with 169.254. Which of the following is the best action to resolve this issue?
A. Reboot the wireless router.
B. Shorten the lease time.
C. Use static IP addresses.
D. Increase the DHCP pool size.
Question: 697
A technician sets up secure print and configures an NFC device that will authenticate users for access. Which of the following will the NFC device most likely use to authenticate?
A. Badging
B. Password
C. Passcode
D. Biometrics
Question: 698
The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?
A. Apply a maintenance kit.
B. Replace toner or ink cartridges.
C. Install a new ribbon.
D. Change the printhead.
Question: 699
When a user first turns on a PC, the performance is fine, but the PC becomes slower the longer it is used. The PC is also experiencing random system crashes. Which of the following is most likely failing?
A. CMOS battery
B. Power supply
C. Video card
D. System memory
Question: 700
A technician is selecting a power supply for a new computer. There will be a large number of connected devices that must be powered by USB. Which of the following specifications should the technician prioritize?
A. Modular connector count
B. 5V amperage
C. 20+4 power connector
D. Energy efficiency