Question: 301
A technician is setting up three web servers foe a retail company that takes online orders for its products. Which of the following network host services should the technician use to ensure the servers’ resources will be utilized efficiently?
A. UTM appliance
B. AAA server
C. Spam gateway
D. Load balancer
Question: 302
A user is attempting to connect a streaming media device to a hotel’s tree wireless internet However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet?
A. Connecting to the hotspot on the user’s device
B. Disabling the Wi-Fi security on the device
C. Asking the hotel to disable the captive portal on the Wi-Fi
D. Adjusting the date and time stamps on the device to reflect another country
Question: 303
Which of the following wireless networking protocols will support both 2.4GHz and 5GHz devices?
A. 802.11ac
B. 802.11 ax
C. 802.11b
D. 802.11g
Question: 304
A user built a new PC with parts sourced torn a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system Immediately shuts down. Which of the following is the MOST likely cause of this issue?
A. The video card was Installed in the wrong PCIe slot.
B. The CPU heat sink was attached without adequate thermal paste.
C. The SSD drives do not have enough Pagefile.
D. The system does not have enough RAM tor 4K video.
Question: 305
Which of the following 802.11 Wi-Fi protocols utilizes the 5.0GHz frequency and has the BEST speed and reception?
A. 802.11a
B. 802.11 ax
C. 802.11b/g/n
D. 802.11n
Question: 306
A server administrator is building a new application server. Which of the following, RAID levels provides MAXIMUM performance and redundancy?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
Question: 307
A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following should the technician do to provide the BEST long-term solution for the issue?
A. Change the Wi-Fi operation channel.
B. Configure the Wi-Fi AP to 5GHz.
C. Increase the power output of the AP.
D. Change the SSID to hidden.
Question: 308
A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?
A. Rapid elasticity
B. RAID
C. High availability
D. Shared resources
Question: 309
A technician is building a video production workstation that will consist of two high-end GPUs The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?
A. 400W external power supply
B. 2x 600W redundant power supplies
C. 1.200W modular power supply
D. 1.5O0W uninterruptible power supply
Question: 310
A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?
A. Reinstall the HDD drivers.
B. Rebuild The RAID.
C. Replace the failed drivers.
D. Restart the system.
Question: 311
A user reports a monitor, keyboard, mouse. and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer. USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?
A. Verify the AC adaptor voltage.
B. Repair the operating system.
C. Replace the user’s USB-C hub.
D. Reinstall the drivers for affected devices.
E. Make sure the printer is not drawing too much power.
Question: 312
A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspector the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?
A. Damaged digitizer
B. Swollen battery
C. Distended capacitors
D. Failed accelerometer
Question: 313
A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice methodology?
A. Establish a theory of probable cause.
B. Document the findings, actions, and outcomes.
C. Perform a format and system restore.
D. Refer to the vendor’s instructions for guidance.
Question: 314
Which of the following is an advantage that OLED displays have over LCD displays?
A. The color does not degrade over time.
B. The power consumption is lower.
C. The power contrast results in finer grayscale levels.
D. A backlight is utilized.
Question: 315
An integrated webcam on a user’s laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user’s face during videoconferences. Which of the following BEST describes the reason for this issue?
A. The webcam is not on a level surface.
B. The webcam driver should be updated.
C. The webcam is plugged into the wrong USB port.
D. The webcam is not compatible with the OS.
Question: 316
A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank’s need?
A. Private
B. Hybrid
C. Public
D. Community
Question: 317
A user indicates that a laptop is not performing well. A technician determines the laptop has a conventional HDD and that installing a SSD will improve the laptop’s performance. Which of the following lists of steps describes what the technician should do to complete the upgrade with the LEAST amount of downtime?
A. 1. Remove the HDD and install the SSD in the laptop.2. Install the operating system and necessary applications on the SSD.3. Connect the HDD to the laptop using a USB enclosure.4. Copy over all of the user’s data.
B. 1. Leave the HDD in place.2. Install the SSD in an empty drive bay.3. Leave all data intact on the HDD.4. Confirm the SSD is accessible in the operating system.
C. 1. Connect the SSD to the laptop using a USB enclosure.2. Clone the HDD to the SSD using cloning software.3. Remove the HDD.4. Install the SSD.
D. 1. Remove the HDD and install the SSD in the laptop.2. Install the operating system and necessary applications on the SSD.3. Install the HDD in a USB enclosure.4. Provide the external HDD for the user to access the old data.
Question: 318
An IT technician is working on a help desk ticket concerning a user’s inability to create a virtual machine. The technician has already checked the RAM and HDD space in the user’s machine. Which of the following settings should the technician check NEXT to help troubleshoot the issue?
A. BitLocker
B. MSConfig
C. BIOS
D. Secure Boot
Question: 319
A graphic designer wants to purchase a laptop that provides the most accurate color spectrum available when viewed from as many different angles as possible. Which is the following display types would best meet the graphic designer’s requirements?
A. LCD
B. Plasma
C. OLED
D. VGA
Question: 320
A technician is unable to connect to a network device via SSH_ Which of the following cables should the technician use as an alternative connection method with a laptop?
A. Serial
B. HDMI
C. Parallel
D. Lightning
Question: 321
A user is connecting to a network via a Bluetooth hot-spot. Which of the following best describes this type of network?
A. SAN
B. WAN
C. LAN
D. PAN
Question: 322
Which of the following ports allows for secure communications?
A. 20
B. 22
C. 23
D. 25
Question: 323
A company’s cloud server has recently become unresponsive due to overwhelming e-commerce traffic Which of the following cloud technologies could be dynamically assigned to mitigate this issue?
A. High availability
B. Shared resources
C. Metered utilization
D. Rapid elasticity
Question: 324
Which of the following scenarios best illustrate a need for VDI? (Select two).
A. An IT engineer who is designing and showcasing organization user experiences for multiple clients
B. A company that needs to store IOPB worth of data
C. A manufacturing plant that has high turnover
D. A bank that has security concerns regarding employee activity
E. A payment processor that is planning on implementing virtual currency
F. An application developer who needs to configure network settings for an application
Question: 325
A technician is troubleshooting a laptop that shuts down intermittently When the laptop is repositioned, the technician notices a noise coming from inside of it. The technician removes the bottom cover. Which of the following should the technician do next?
A. Turn on the laptop and move it again to replicate the issue.
B. Reseat the memory modules and the SSD.
C. Remove the internal battery and look for loose parts.
D. Inspect the connections for a damaged cable.
Question: 326
A technician recently installed a new printer that is being shared over the network via a 64-bit Windows Print Server Two users, who have computers with a legacy OS, are unable to print to this new printer. Which of the following should the technician do to resolve this issue?
A. Enable 32-bit drivers on the Print Server.
B. Enable Print Spooler and restart the computer.
C. Run Windows Update on the users’ computers
D. Update the computers to a 64-bit driver.
Question: 327
A technician is creating a consecutive range of IP addresses that a server can select from to fulfill requests from network clients. Which of the following is the technician creating?
A. DHCP scope
B. Static IP list
C. DNS A records
D. Automatic private IP addressing
Question: 328
A technician is working to replace a single DDR3 RAM module on a laptop that has two occupied slots. When the technician tries to tum on the laptop, the computer starts beeping and does not pass POST The technician double-checks the newly installed RAM and notices a motherboard message indicating low voltage. Which of the following is the most likely cause of this Issue?
A. Faulty power adapter
B. Incorrect BIOS settings
C. Failing CMOS battery’
D. Unsupported memory
Question: 329
An integrated webcam on a user’s laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user’s face during videoconferences. Which of the following best describes the reason for this issue?
A. The webcam is not on a level surface
B. The webcam driver should be updated.
C. The webcam is plugged into the wrong USB port
D. The webcam is not compatible with the OS.
Question: 330
An administrator is replacing a cable that uses a DB9 connector which of the following cables is the administrator replacing?
A. Parallel
B. Serial
C. Optical
D. USB
Question: 331
A technician received a help desk ticket from a user who is unable to browse the internet. Which of the following troubleshooting steps should the technician perform first?
A. Establish a plan of action.
B. Document the findings.
C. Test the theory.
D. Identify the problem
Question: 332
A network technician is working to locate an end user’s Cat 6 cable within a network rack. The server rack is poorly documented, and a cable management system has not been implemented. Which of the following would be the best tool to best identify the correct cable?
A. Cable tester
B. Network tap
C. Toner probe
D. Loopback plug
Question: 333
A technician is troubleshooting a network issue and needs to check the status of a local network device in the least disruptive manner possible. Which of the following tools should the technician use to accomplish this task?
A. Network tap
B. Cable tester
C. Multimeter
D. Tone generator
Question: 334
Which of the following devices would a punchdown tool most likely be utilized on?
A. Cable modem
B. Managed switch
C. POE injector
D. Patch panel
Question: 335
Which of the following should the label on a network jack faceplate refer to?
A. MAC address
B. Patch panel port
C. Switch port in use
D. VLAN identification
Question: 336
A laptop’s external webcam software is running, but neither images nor videos can be viewed. Which of the following should a technician do first?
A. Reseat the webcam.
B. Restart the computer and run system diagnostics.
C. Reinstall the webcam software and drivers.
D. Research new webcam firmware.
Question: 337
A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?
A. Inspect the motherboard for swollen capacitors.
B. Replace the CMOS battery.
C. Swap the power supply if it is inoperable.
D. Check to see if the HDD power connectors are well seated
Question: 338
A user needs a technician’s help connecting a laptop to a projector The projector is old and only has analog input. Which of the following cable types should the technician use to connect the laptop to the projector?
A. HDMI
B. RS-232
C. VGA
D. DisplayPort
Question: 339
A company in a large building uses a wireless network for its workstations. After a new company moves into the building on the floor below, the old company’s wireless network begins experiencing connectivity Issues. Which of the following is the most likely cause?
A. External interference
B. Port flapping
C. High latency
D. Limited connectivity
Question: 340
A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify first?
A. The internal antennas are connected.
B. The device has the latest OS updates.
C. The wireless device drivers are the latest version
D. Airplane mode is disabled.
E. The battery is charging.
Question: 341
Which of the following is the most likely use case for client-side virtualization for a software developer?
A. Increasing the application performance
B. Enhancing the security of physical machines
C. Reducing the operational costs
D. Testing on different operating systems
Question: 342
A systems administrator hears a clicking noise coming from a storage array that has a RAID configuration. No LEOS are illuminated on the array but the logs show several hard drive errors. Which of the following should the systems administrator do to quickly eliminate the clicking?
A. Reinstall the drive.
B. Replace the bad drive.
C. Reset the RAID software
D. Run a chkdek on the drive.
Question: 343
A user tries to turn on a computer but gets the following error message: Bootable device not found. The computer had no issues yesterday Which of the following is the most likely reason for this error?
A. The HDD is malfunctioning.
B. The mouse and keyboard are not connected.
C. A misconfigured boot device is in the BIOS.
D. The network cable is unplugged
Question: 344
A classroom projector, which is turned on, displays a flashing LED code but does not have any video output. Which of the following should a technician do to resolve the issue?
A. Replace the bulb.
B. Adjust the input resolution
C. Clean the air filter.
D. Change the input source.
Question: 345
A regularly used laser printer is printing vertical lines on each page_ Which of the following should the technician do first?
A. Lower the printing contrast.
B. Change the paper type
C. Install a new fuser.
D. Replace the toner cartridge
Question: 346
A technician is replacing a failed drive in a RAID 5 array Which of the following is the first step the technician should take before hot swapping the drive out of the array?
A. Document the replacement date.
B. Shut down the array.
C. Safely dispose of the failed drive.
D. Perform a full backup
Question: 347
A users wireless laptop stopped working A technician replaced the wireless card, but the wireless range is now limited. Which of the following should the technician perform next?
A. Verify the antenna’s connection.
B. Switch from a 2 4GHz band to a 5GHz band
C. Change the channels of the Wi-Fi card settings.
D. Upgrade the wireless driver.
Question: 348
A cloud engineer, who is designing a cloud architecture, needs to ensure the solution is able to immediately fail over to another region in case of an outage and also scale up in the event of high utilization. Which of the following should the engineer Implement? (Select two).
A. High availability
B. Elasticity
C. Cold storage
D. Machine learning
E. Metered utilization
F. Virtualization
Question: 349
A user is having trouble accessing files on the network. A technician suspects the issue is a result of a failed NIC. Which of the following steps should the technician take to troubleshoot this issue?
A. Document key findings, actions, and outcomes
B. Establish a theory of probable cause.
C. Test the theory to determine the cause.
D. Identify the problem and act
E. Verity system functionality
Question: 350
Which of the following solutions can help users who have the current Windows operating systems run legacy applications that are not supported under the latest applications?
A. AppLocker
B. Type 1 hypervisors
C. Sandbox
D. Application virtualization
Question: 351
SIMULATION
A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary.
INSTRUCTIONS
Part 1
For each cable type, click the (+) to select the appropriate connector and tool.
Part 2
An access point was moved and no longer has connectivity. Connect the access point, patch panel,
and switch by clicking the (+) to select the appropriate cable end for each corresponding location to
create a link.
The link will be visible after making the second selection of each pair.
Cable ends may be used multiple times, and all placeholders will be filled.
Question: 352
An analyst has replaced the motherboard in a desktop computer that previously overheated. The analyst presses the power button, hears three beeps, and sees the screen is black. Which of the following is the best action for the analyst to take to fix this issue?
A. Replace the power supply.
B. Reseat the RAM.
C. Reattach the hard drive.
D. Flash the BIOS.
Question: 353
A new VolP solution is being implemented at a corporate office for more than 200 users. The new VolP devices do not require AC adapters at the users’ desks. Which of the following network devices should a technician purchase?
A. Firewall
B. Power injector
C. PoE switch
D. Router
Question: 354
A technician tries installing different toners to fix a printer that is printing blank pages, but the issue persists. Which of the following is most likely causing the issue?
A. Printer drum
B. Printer ink
C. Environmental temperature
D. Corrupted printer drivers
Question: 355
A technician is upgrading the memory on a server that processes payment information online. Which of the following types of memory would the technician most likely install?
A. DDR4
B. VRAM
C. SODIMM
D. ECC
Question: 356
An administrator is using an RJ45 connector to terminate a network cable. Which of the following cables is the administrator terminating?
A. Optical
B. Serial
C. Cat 6
D. USB
Question: 357
A user reports the following:
1. When accessing large images, PC performance is degraded.
2. When accessing small text files, PC performance is as expected.
Which of the following is the most likely cause of the performance issues?
A. HDD fragmentation
B. RAID controller failure
C. RAID array configuration errors
D. Insufficient power supply
Question: 358
A user is unable to use a drawing stylus on a smartphone. The smartphone did not originally come with a stylus. Which of the following is the most likely cause of this issue?
A. The phone needs to be updated to the latest OS.
B. The drawing stylus only works with a special digitizer.
C. The stylus must be re-paired to this new device.
D. The phone’s screen only supports resistive styluses.
Question: 359
A user reports intermittent connectivity. The technician checks the network logs and sees the following output:
Interface 0/1 Status Up
Interface 0/1 Status Down
Interface 0/1 Status Up 13:03:20
Interface 0/1 Status Down 13:04:10
Switch elected as Root bridge
Interface 0/1 Status Up 13:05:40
Which of the following is the most likely reason for this issue?
A. External interference
B. High latency
C. Jitter
D. Port flapping
Question: 360
A technician is installing a power supply in a workstation that contains a high-end graphics card, a 3GHz processor, and two cooling fans. Which of the following specifications should the technician verify before installing the new power supply?
A. The wattage
B. The chassis ventilation
C. The motherboard’s firmware
D. The cables’ color coding
Question: 361
A user’s laptop will not turn on for a meeting in a conference room. However, the laptop turns on correctly when connected to the external monitor, mouse, and keyboard at the user’s desk. Which of the following should a technician do to ensure that the laptop functions everywhere in the office?
A. Reinstall the laptop’s operating system.
B. Enable a remote desktop account.
C. Issue a peripheral set for use in the conference room.
D. Replace the laptop’s battery.
Question: 362
A technician assembled a new PC. After a few minutes, the computer slows down and then shuts itself off. Which of the following is the most likely cause of the failure?
A. Thermal paste was not used.
B. The GPU needs additional power.
C. The memory is insufficient.
D. The motherboard is incompatible.
Question: 363
A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement?
A. RAID O
B. RAID 1
C. RAID 5
D. RAID 10
Question: 364
A user’s brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed?
A. The older phone had a different OS version.
B. The older phone had a corrupted OS.
C. The older phone had different hardware.
D. The older phone utilized different wireless protocols.
Question: 365
A laser printer is making humming and grinding noises, and the printouts have ghost images on the pages. Which of the following should be replaced?
A. Cartridge
B. Paper
C. Fuser
D. Rollers
Question: 366
A user attempts to connect a laptop to a projector but receives the following message from the projector: Out of Range. Which of the following needs to be addressed first?
A. Change the resolution settings.
B. Check the video cable and replace it if necessary.
C. Set the computer’s display settings to extend/duplicate.
D. Verify that the laptop video card driver is the most up-to-date version.
Question: 367
A company laptop uses a docking station with an integrated NIC and is unable to access a wired SOHO network using DHCP. A technician runs ipconfig anddiscovers the laptop has an IPv4 assignment of 169.254.0.9. The NIC does not have any link or activity lights on. Which of the following should the technician do next?
A. Restart the laptop in safe mode.
B. Reboot the DHCP server.
C. Reset the network adapter.
D. Replace the laptop.
E. Reseat the laptop in the docking station.
Question: 368
Which of the following display types is available for laptops?
A. OLED
B. CRT
C. DLP
D. Plasma
Question: 369
A customer purchased an active touch pen for a tablet PC. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue?
A. The tablet screen is scratched.
B. The pen software is out of date.
C. The pen batteries need recharging.
D. Software updates disabled the pen.
Question: 370
Which of the following are benefits of application virtualization? (Select two).
A. The network works more quickly.
B. Applications are easier to learn.
C. RAM works more efficiently.
D. The overall IT cost goes down.
E. OS performance is superior.
F. Upgrading applications is easier.
Question: 371
A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the best solution for the developer?
A. Cross-platform functionality
B. Software compatibility
C. Test case development
D. Sandbox environment
Question: 372
A user’s laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?
A. Check the keyboard layout.
B. Replace the keyboard.
C. Update the keyboard drivers.
D. Change the keyboard language.
Question: 373
After moving a user’s legacy workstation into a new private office that does not have a LAN connection, the technician is unable to connect to a wireless network. Which of the following is the most likely reason?
A. Missing Wi-Fi adapter
B. Wi-Fi AP replacement
C. Hidden Wi-Fi SSID
D. Incorrect Wi-Fi channel
Question: 374
A technician is troubleshooting Wi-Fi connection issues on a customer’s laptop. The laptop connects but intermittently disconnects. The technician has already confirmed the wireless card is properly installed, the router settings are correct, and the wireless signal strength is normal. Which of the following should the technician investigate next?
A. Firewall settings
B. MAC address filter
C. Number of connected devices
D. Radio frequency
Question: 375
A user reports that a projector was previously working, but the screen now displays the following error message:
No Source Found
Which of the following actions should the technician take first? (Select two).
A. Check the projector bulb and replace it with a new one.
B. Verify the projector settings and make sure the correct input is selected.
C. Replace the video cable and check the laptop settings.
D. Check the laptop display settings and set them to extend/duplicate.
E. Verify the projector is turned on.
F. Check the projector settings and the laptop for the correct resolution.
Question: 376
A technician is preparing a redesigned conference room for a presentation. The presenter connects a laptop to the LCD projector, but a “No input source” error message is displayed on the LCD projector’s screen. However, the presentation is working on the laptop’s LCD screen when in mirroring mode on the docking station. Which of the following troubleshooting steps should the technician take first?
A. Replace the LCD projector.
B. Reboot the laptop.
C. Update the display drivers.
D. Check the physical cabling.
Question: 377
Which of the following is the best reason to set up a virtual sandbox?
A. To run a test application that communicates with the test environment
B. To analyze the effects of malware in a safe manner
C. To host an application that multiple remote users can access
D. To test an application in Windows and Linux concurrently
Question: 378
A technician is configuring a SOHO network. During testing, the technician receives the IP address 169.254.2.2, but the router is assigned the address scope of 192.168.1.254/24. Which of the following is most likely the cause?
A. DHCP
B. Ipv6
C. DNS
D. Ipv4
Question: 379
A technician is troubleshooting a user’s laptop that randomly turns off. The technician disassembles the laptop and notices that various pieces of small sticker paper within the device have changed color from red to blue. Which of the following is the most likely cause of the laptop’s issues?
A. Broken screen
B. Liquid damage
C. Swollen battery
D. Overheating
Question: 380
An engineer is installing a 500W power supply in a server that requires continuous availability. Which of the following is the most suitable type of
power supply for the application?
A. Redundant
B. Modular
C. Switched-mode
D. Semi-modular
Question: 381
An administrator wants to replace a fiber-optic cable. Which of the following should the administrator most likely use?
A. LC
B. Bayonet Neill Concelman
C. RJ45
D. DB9
Question: 382
Which of the following controls the flow of users connecting to web server farms and prevents overutilization on any individual server?
A. Firewall
B. Honeypot
C. Load balancer
D. Spam gateway
Question: 383
Which of the following devices is capable of dynamically distributing an IP address?
A. Hub
B. Switch
C. Injector
D. Router
Question: 384
After a corporate office upgraded its Ethernet wiring, a number of users are unable to access the internet. A technician establishes a theory for troubleshooting the issue and tests it, but the theory is incorrect. Which of the following should the technician do next?
A. Document the findings.
B. Gather additional details.
C. Escalate the problem.
D. Identify user changes.
Question: 385
A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories:
• USB badge reader
• USB badge printer
• USB signature pad
• 3.5mm headset
• HDMI external monitor
• Mouse
Which of the following is the best way to meet the user’s requirement?
A. Directly connect all accessories to the laptop.
B. Provide the user with a second laptop.
C. Connect everything to a compatible docking station.
D. Provide the user with a USB hub.
Question: 386
Which of the following cloud models allows an organization to retain data on site as well as in the cloud?
A. Public
B. Community
C. Hybrid
D. Private
Question: 387
Isolating email attachments in a safe place until the attachments can be scanned for malware is defined as:
A. an approve listing.
B. a screened subnet.
C. cross-platform virtualization.
D. sandboxing.
Question: 388
A user calls the help desk about a 4K monitor that will not output an image from a desktop. The monitor was working previously but now shows a black screen with a message stating a signal is not detected. The desktop is connected via HDMI, and the monitor has an empty DVI port. Which of the following steps should the technician perform first?
(Select two).
A. Check the version of the HDMI cable.
B. Check the input source.
C. Set up the desktop for DVI .
D. Replace the HDMI cable.
E. Install OS updates.
F. Initiate a system restore.
Question: 389
Multiple users contact the help desk to report issues with the network fileshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?
A. Defragment the files on the network share.
B. Ask the users to perform a network speed test.
C. Check the RAID drive status LEDs.
D. Start the process of rebuilding the array.
Question: 390
In a SOHO environment, a user wants to make sensitive, scanned documents available to other users on the domain. The logs need to indicate who accessed the documents and at what time they were accessed. Which of the following settings should a technician set up on the MFP device?
A. Scan to email
B. ADF tray
C. PCL
D. SMB share
Question: 391
A systems administrator is working to ensure access to corporate laptops is limited to authorized users. The administrator has already implemented a password policy. Which of the following would be the best option to help the administrator secure the corporate resources?
A. Trusted Platform Module
B. Biometric scanner
C. Laptop lock
D. Encryption
Question: 392
A user purchased a new smartphone and headset and is trying to connect them. Which of the following is the best way to connect the devices?
A. Enable pairing.
B. Use a hotspot.
C. Use NFC.
D. Enable synchronization.
Question: 393
A technician installed a high-end graphics card in a desktop, and now, the desktop randomly shuts down during operations. Which of the following should the technician do next?
A. Confirm the power supply is grounded.
B. Check the power supply wattage rating.
C. Check whether the power supply is redundant.
D. Confirm the power cables are well connected.
Question: 394
Which of the following delivers internet over a copper medium?
A. ONT
B. SDN
C. DSL
D. WISP
Question: 395
When a page that was printed on a laser printer is touched. the image on the paper smears. Which of the following is most likely the cause of this issue?
A. Duplexing assembly
B. Fuser
C. Toner
D. Transfer belt
Question: 396
An internet service provider is delivering service through a copper medium with shared customer bandwidth. Which of the following services has most likely been installed?
A. Fiber
B. Cable
C. NIC
D. DSL
Question: 397
A network technician needs to connect into the console of a switch. Which of the following connection types should the technician most likely utilize?
A. Serial interface
B. Bluetooth
C. Near-field communication
D. Port replicator
Question: 398
A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician’s next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding?
A. Verify the device is fully charged and connected to a power supply.
B. Ensure the device has adequate storage space for the update.
C. Verify administrative access on the device.
D. Export the users settings so they can be imported after the upgrade
Question: 399
A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the most likely cause of the cursor issue?
A. The screen is physically damaged.
B. The screen rotation is incorrect.
C. The touch-pen battery is depleted.
D. The screen needs to be recalibrated.
Question: 400
A customer’s Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches. but the glass is not broken. Which of the following should a technician do to diagnose the issue?
A. Test the digitizer
B. Update the device drivers.
C. Replace the damaged screen protector
D. Perform a factory reset.